Unable to setting up new HP laptop, Microsoft is blocking.

[debwar6]

Setting up new HP laptop, Microsoft is blocking and looping. The F keys don't work, I can restart to troubleshoot or find a way to open in safe mode. Working for hours and finding no solutions.

[Deep_World]

Hi @debwar6,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• At what stage of the setup process does the system loop (e.g., during account sign-in, updates, or after restart)?
• Do you see any specific error messages or codes on the screen?
• Which model of HP laptop are you using?

In the meantime, here are a few troubleshooting steps you can try:

1. Force Restart
   • Hold down the power button for 10–15 seconds until the laptop shuts down completely.
   • Wait a few seconds, then power it back on.
2. Access Safe Mode
   • Restart the laptop and repeatedly press Shift + F8 or F11 (depending on the model) before Windows loads.
   • If successful, you’ll see advanced startup options where you can select Safe Mode.
3. Reset Windows Setup

• If the setup keeps looping, you can perform a system recovery:
• Power off the laptop.
• Power it back on and immediately press F11 repeatedly to access HP Recovery Manager.
• From there, you can choose to reset Windows or perform a fresh installation.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World