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1 REPLY 1
09-03-2024 07:10 AM
Hi @Bhavya15,
Welcome to HP SuIf your laptop won’t turn on and shuts down automatically, it could be due to several reasons, including hardware issues, power problems, or software conflicts. Here’s a step-by-step guide to diagnose and potentially fix the issue:
1. Check Power Supply
- Verify Power Connection: Ensure that the power adapter is securely connected to both the laptop and the power outlet. Try a different outlet to rule out outlet issues.
- Inspect Power Adapter and Cable: Check for any visible damage to the power adapter or cable. If you have another compatible power adapter, try using it.
2. Perform a Hard Reset
- Unplug the power adapter from the laptop.
- Remove the battery (if it is removable).
- Press and hold the power button for 15-30 seconds to discharge any residual power.
- Reinsert the battery and reconnect the power adapter.
- Try turning on the laptop.
3. Check for External Devices
- Remove all external devices (USB drives, external hard drives, printers, etc.).
- Try turning on the laptop with no peripherals connected.
4. Examine Hardware Components:
- Reseat RAM: If you are comfortable opening your laptop, reseat the RAM modules. Remove them and reinsert them into their slots securely.
- Reseat Hard Drive: Check if the hard drive is properly connected.
- Ensure that the laptop vents are not obstructed and that the cooling fan is functioning.
5. Look for Error Indicators:
- Observe any LED lights or listen for beep codes when you attempt to turn on the laptop. These indicators can provide clues about hardware issues.
6. Check Battery Health:
- If the battery is removable, try turning on the laptop with just the power adapter connected (without the battery).
- If the laptop turns on, the battery might be the issue and may need to be replaced.pport Community.
Thank you for posting your query, I will be glad to help you.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
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