Unable to switch on

[Bhavya15]

My laptop is not opening and shuts down automatically 

[Sneha_01]

Hi @Bhavya15,

Welcome to HP SuIf your laptop won’t turn on and shuts down automatically, it could be due to several reasons, including hardware issues, power problems, or software conflicts. Here’s a step-by-step guide to diagnose and potentially fix the issue:

1. Check Power Supply

• Verify Power Connection: Ensure that the power adapter is securely connected to both the laptop and the power outlet. Try a different outlet to rule out outlet issues.
• Inspect Power Adapter and Cable: Check for any visible damage to the power adapter or cable. If you have another compatible power adapter, try using it.

2. Perform a Hard Reset

• Unplug the power adapter from the laptop.
• Remove the battery (if it is removable).
• Press and hold the power button for 15-30 seconds to discharge any residual power.
• Reinsert the battery and reconnect the power adapter.
• Try turning on the laptop.

3. Check for External Devices

• Remove all external devices (USB drives, external hard drives, printers, etc.).
• Try turning on the laptop with no peripherals connected.

4. Examine Hardware Components:

• Reseat RAM: If you are comfortable opening your laptop, reseat the RAM modules. Remove them and reinsert them into their slots securely.
• Reseat Hard Drive: Check if the hard drive is properly connected.
• Ensure that the laptop vents are not obstructed and that the cooling fan is functioning.

5. Look for Error Indicators:

• Observe any LED lights or listen for beep codes when you attempt to turn on the laptop. These indicators can provide clues about hardware issues.

6. Check Battery Health:

• If the battery is removable, try turning on the laptop with just the power adapter connected (without the battery).
• If the laptop turns on, the battery might be the issue and may need to be replaced.pport Community.

Thank you for posting your query, I will be glad to help you.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support