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HP Recommended

My laptop is not opening and shuts down automatically 

1 REPLY 1
HP Recommended

Hi @Bhavya15,

Welcome to HP SuIf your laptop won’t turn on and shuts down automatically, it could be due to several reasons, including hardware issues, power problems, or software conflicts. Here’s a step-by-step guide to diagnose and potentially fix the issue:

1. Check Power Supply

  • Verify Power Connection: Ensure that the power adapter is securely connected to both the laptop and the power outlet. Try a different outlet to rule out outlet issues.
  • Inspect Power Adapter and Cable: Check for any visible damage to the power adapter or cable. If you have another compatible power adapter, try using it.

2. Perform a Hard Reset

  • Unplug the power adapter from the laptop.
  • Remove the battery (if it is removable).
  • Press and hold the power button for 15-30 seconds to discharge any residual power.
  • Reinsert the battery and reconnect the power adapter.
  • Try turning on the laptop.

3. Check for External Devices

  • Remove all external devices (USB drives, external hard drives, printers, etc.).
  • Try turning on the laptop with no peripherals connected.

4. Examine Hardware Components:

  • Reseat RAM: If you are comfortable opening your laptop, reseat the RAM modules. Remove them and reinsert them into their slots securely.
  • Reseat Hard Drive: Check if the hard drive is properly connected.
  • Ensure that the laptop vents are not obstructed and that the cooling fan is functioning.

5. Look for Error Indicators:

  • Observe any LED lights or listen for beep codes when you attempt to turn on the laptop. These indicators can provide clues about hardware issues.

6. Check Battery Health:

  • If the battery is removable, try turning on the laptop with just the power adapter connected (without the battery).
  • If the laptop turns on, the battery might be the issue and may need to be replaced.pport Community.

Thank you for posting your query, I will be glad to help you.

 

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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Sneha_01- HP support
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