Unable to switch out of S Mode

[Cheryljtrujillo]

I am needing to install new software on my laptop however, I am unable to because my laptop was setup with Windows10 S.  I followed the instructions to turn off the S mode by switching to Windows Home but I am not given the option to do this in the Microsoft Store.  In researching this issue, I have found that others have the same problem.  My laptop is less than a year old.  Help!

[banhien]

@Cheryljtrujillo 

Please use the following instruction from Microsoft

         https://support.microsoft.com/en-au/help/4456067/windows-10-switch-out-of-s-mode

Regards.

[Cheryljtrujillo]

I have tried this several times.  When I get to the Microsoft store, I do not get the option to upgrade.  All I get is an option to upgrade to Windows 10 Professional at a cost of $99.  
i have researched this issue and it appears that others have had the same problem.

[Paul_Tikkanen]

Hi, @Cheryljtrujillo 

See if the troubleshooting steps at the link below are of help to you...

https://answers.microsoft.com/en-us/windows/forum/all/unable-to-switch-out-of-windows-10-s-mode/a9d4...

I think it is a problem you will have to get help with from Microsoft.

[Cheryljtrujillo]

I went to the link that was supplied and tried all the suggestions except for the last (#4) which was editing the registry and the laptop wouldn't not respond to msconfig  when trying to do commands.

Via the first suggestion, I went to the Store app troubleshooter and it said it couldn't identify the problem.  So I clicked on report and a message said, " try that again"  something happened on our end.

i then went to the MS Store application and searched for "switch out of S Mode" , and I got the same message as above.  
I am using this laptop for college however, I cannot download my applications nor the browser needed that is compatible with the online lessons.  
please help!

[Cheryljtrujillo]

I am still having this issue.  Is there anyone that can help with this issue?  The laptop came preloaded with S Mode, which is not helpful since it is locked down and I am unable to use it effectively for the reason I purchased it.

[Cheryljtrujillo]

I tried this suggestion and because it is in S Mode, I am unable to try more complex suggestions since it is locked although I am an Administrator on the computer.