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‎08-26-2019 08:58 AM

HP Recommended
Product: HP Spectre x360 Convertible 13-ae0xx
Operating System: Microsoft Windows 10 (64-bit)

My other PCs upgraded to Win 10  v1903 a while ago.  With this high end HP Laptop, it is visible as a system OS update that is not available to me yet.  There are no enabling HP updates on the support site.  Assume HP has not sorted the BIOS and Drivers - but this is three months past the date.  What is the timetable please?

1 person had the same question
5 REPLIES 5

‎08-26-2019 09:22 AM

HP Recommended

Hi:

 

Have you tried clicking on the blue Update Now button at the link below to see if W10 will update?

 

https://www.microsoft.com/en-us/software-download/windows10

 

I do see some W10 v1903 drivers listed on your PC's support page.

 

You can see this related discussion...

 

https://h30434.www3.hp.com/t5/Gaming-Notebooks/Not-showing-update-for-windows-1903-version/m-p/72153...

 

If you have already tried that approach and W10 won't update, I suggest you contact the HP executive team at the link below for an answer to your specific question, since this is a peer to peer forum.

 

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

 

 

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‎08-26-2019 10:53 AM

HP Recommended

Thanks, I will try that

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‎08-26-2019 10:54 AM

HP Recommended

You're very welcome.

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‎09-10-2019 07:12 AM

HP Recommended

My understanding is that something is not ready yet.  I have the latest drivers and BIOS - is it possible to know where the problem lies?

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‎09-10-2019 07:16 AM

HP Recommended

Unfortunately, I wouldn't know why your model notebook can't be updated to W10.

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