Unable to use the HP Cloud Recovery Tool

[Cprocter]

Hi

I am attempting to recover an Windows 10 Stream X360, using the HP Cloud Recovery Tool.

It currently only has about 2gb of hard disk space left so i followed the instructions to use the HP Cloud Recovery tool which demands you need a minimum of 32gb USB Memory.

I have a 64gb USB memory drive and each time I run the HP Cloud recovery tool it formats the USB disk into 2x 32gb partitions then fails telling me I don not have enough disk space.

After each try I have to remove the partition on the USB to regain the 64gb back - and I am still unable to use the HP Cloud recovery tool.

I have formatted the USB to both FAT32 and NFTS and neither work!

Does this message refer to the Hard Disk if not what has gone wrong?

I have removed everything that appears not to windows related, the loss in drive space appears to be due to previous windows updates, and if I need more space I am not sure how to fix this.

Thank you for anything you can help with 🙂

[Paul_Tikkanen]

Hi:

Yes, the tool needs to use space on the hard drive in order to work.

I suggest you use the tool on another Windows PC running W7 x64 or newer to create the recovery media.

[Cprocter]

That sounded sensible however I tried on another machine and received a message telling me the processor was not supported 😞

[Paul_Tikkanen]

Since I don't know what model PC you used, I couldn't help you with that.

I have used the cloud recovery tool on an old HP 8200 Elite CMT business class desktop (from 2011) running W10 64 bit and it worked for me.

I was able to make recovery media using the cloud recovery tool for several different model PC's.

I have also used it with a Dell Optiplex 7020 business desktop PC (2014 model), running W10 64 bit, and it worked fine on that one as well.