Unexpected Error

[TimothyL]

After ~2min a blue screen appears with an error message: your device ran into a problem and needs to restart. 

This has been happening regularly the last 30min.

The device is new, being purchase three days ago. It is for school and the owner only has Roblox on.

Any assistance will be greatly appreciated. 

Timothy 

 

[Sneha_01]

Hi @TimothyL 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the blue screen issue on your new device! Here are some steps you can take to troubleshoot and hopefully resolve the problem:

1. Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update and check for any available updates. Install any updates and restart the device.

2. Update Drivers:

• Ensure all drivers are up to date, especially the graphics and chipset drivers. You can do this via Device Manager:
  • Right-click on the Start button and select Device Manager.
  • Look for any devices with a yellow exclamation mark and update their drivers.

3. Run the Blue Screen Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Blue Screen and run the troubleshooter.

4. Check for Recently Installed Software:

• If Roblox was the only program installed recently, consider uninstalling it temporarily to see if that resolves the issue.

5. Boot into Safe Mode:

• Restart your device and press F8 or Shift + F8 during startup to access the Advanced Boot Options.
• Select Safe Mode and see if the device operates normally. If it does, the issue may be related to a driver or software conflict.

6. System Restore:

• If the problem started after a certain change, you could try restoring the system to an earlier point:
  • Go to Control Panel > System and Security > System > System Protection > System Restore.

7. Check Hardware Connections:

• Ensure that all hardware components are properly connected. If it’s a laptop, check the RAM and storage connections if you're comfortable opening the device.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support