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‎03-22-2017 10:16 AM

HP Recommended

I don't think that my laptop has a removable battery. It was charging until I was told to uninstall the  "Microsoft ACPI Compliant Control Method Battery" days ago. Now it will not hold a charge and will only work if it is plugged in. No matter how long it is plugged in for it will still die the moment I unplug it.

 

I will try to caliberate my notebook now, as you suggest.

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‎03-22-2017 10:20 AM

HP Recommended

I tried to do the test, it says that it can't do the test because there is no battery installed.

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‎03-22-2017 10:27 AM

HP Recommended

Also, check HPSA to see if there are any driver updates you need. 

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Although I am an HP employee, I am speaking for myself and not for HP.

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‎03-22-2017 10:33 AM

HP Recommended

Check this out, too: https://answers.microsoft.com/en-us/windows/forum/windows_8-hardware/disabling-microsoft-acpi-compli...

 

Does that sound like what happened? 

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Although I am an HP employee, I am speaking for myself and not for HP.

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‎03-22-2017 10:36 AM

HP Recommended

Hi @ Holly_J, there are no updates available for HPSA.

 

and to answer your question, sorry - no this is not at all what happened to me. Thanks. Hoping we can find a solution.

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‎03-22-2017 10:39 AM

HP Recommended

Check this out, too: https://answers.microsoft.com/en-us/windows/forum/windows_8-hardware/disabling-microsoft-acpi-compli...

 

Does that sound like what happened? You probably need to re-enable and update that driver.

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Although I am an HP employee, I am speaking for myself and not for HP.

Please click the little thumbs-up dealybopper to the lower right if my reply was helpful to you. Please mark Accept As Solution if it solves your problem. This will help others, too!
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‎03-22-2017 10:41 AM

HP Recommended

Hi @Holly_J, I already stated this does not sound like what happened to me. Thanks. I have had no audio problems or problems related to my power options. They all work fine.

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‎03-22-2017 01:36 PM

HP Recommended

Sorry if I was unclear; you mentioned disabling ACPI, and the link mentioned that causing battery problems. That's what I meant. (And sorry - for some reason, it looks like my ONE reply posted twice. 🙂 

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Although I am an HP employee, I am speaking for myself and not for HP.

Please click the little thumbs-up dealybopper to the lower right if my reply was helpful to you. Please mark Accept As Solution if it solves your problem. This will help others, too!
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‎03-22-2017 01:41 PM

HP Recommended

Another suggestion:

 

Using Device Manager, re-enable ACPI (if you just disabled it). If you deleted it:

 

Do a hard reset: 
http://support.hp.com/au-en/document/c01684768

 

 

This 

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Although I am an HP employee, I am speaking for myself and not for HP.

Please click the little thumbs-up dealybopper to the lower right if my reply was helpful to you. Please mark Accept As Solution if it solves your problem. This will help others, too!
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‎03-22-2017 02:33 PM

HP Recommended

@Holly_J, I deleted it. I was told it would be reinstalled when I restarted my computer. I can't do a hard reset because as soon as I unplug my power cord my laptop is dead, so doing a hard reset doesn't do anything to it. Which is frustrating because before I got anyones help my laptop would still say on when it was unplugged.... 😞

 

Really hope you guys at HP can fix my problem. I always buy HP computers and laptops, so its frustrating having issues with one and then the "help" just makes the problem worse.

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