Unknown Device and Driver Not Available

[line29]

Hi Phil,

I tried something based on your ideas - browsed in my computer for Unknown Driver just using the path of ProgramData with the include subfolders box checked.  And the driver was successfully(?) updated.  The "Intel Technology Access TAP Driver (NDIS 6.30)" driver was installed.  The Unknown Device / Unknown Driver is gone.  Interesting.

What is this driver/device?

[Phil_N]

Line29,

I would like to speak with you personally regarding this issue, i will personal message you requesting a time a date for us to discuss this issue. Thank you for your collaboration with me to solve this issue. I hope we speak personally in the future so that we can improve the support together regarding this issue. I have enjoyed working with you to provide a work around for other users. I am proud to know that IT support and customers can benefit an entire community. I look forward to speak with you personally.

Regards,

Phil

HP solutions support

[Phil_N · Accepted solution]

Official Solution:

1. Search for sp72320
2. Move this folder to the following directory In File Explorer, path C:\ProgramData\Package
3. Right click the 'Unknown Device' (Hardware ID  root\NetTap6) in device manager, select update driver software.
4. Select Browse my computer for driver software.
5. In the file path copy this directory path C:\ProgramData\Package

This should allow you install the Intel Technology Access TAP driver, which is what the unknown device is.

[line29]

Thank you Phil.

Really appreciate all of the effort you put into this matter as well as your insight.

[LadyWrites]

Hi Phil: Can you please pin a solution to this issue? The driver you're referencing is only for line29's computer and won't work for the rest of us. This issue just started coming up for me, same file names in the Events and my systme is also experiencing random BSOD since the anniversary update. Thanks, Microsoft!  Anyway, since I've updated all my drivers from the HP site to the most current, I'm assuming at this point that this is my nemesis. I will uninstall it, reboot, things will be fine for a random amount of time and the POOF the BSOD. I've gone a whoel day! This Unknown Device can pop up after the BSOD reboot or not. Sometimes, I'm tooling along and check my Drivers, something I do obsessively now, and there it is all on its own. 

[harryl16]

My printer doesn't work.

There are 2 items with one with down arrow, one with ? under other device.

Property details

USB\VID_03F0&PID_C211&REV_0100&MI_00

USBPRINT\HPDeskjet_2540_serie13A2

Please help

[awaraabhi]

the driver in the device manager shows the code 10 error.
please help.
tried everything.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
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• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
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