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‎04-15-2020 10:59 AM

HP Recommended
Product: HP 840r G4
Operating System: Microsoft Windows 10 (64-bit)

Hello world!

I'm trying to solve this Microsoft ACPI-Compliant System unknown device in a HP 840r G4 notebook, not success by now.

Notebook product ID is 7YG60LP#AC4

 

Hardware ID section device info:

ACPI\VEN_HPIC&DEV_000C

ACPI\HPIC000C

*HPIC000C

 

Any ideas?

 

Thanks in advance!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2020 12:15 PM

HP Recommended

Hi:

 

I have zipped up and attached below, the driver you need for that device.

 

You will have to manually install the driver as follows...

 

Download and unzip the file to its folder.

 

Do not do anything with the files in the folder.

 

Go to the device manager.  Click on the unknown ACPI\HPIC000C device needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for driver software option, and browse to the unzipped driver folder.

 

Make sure the Include subfolders box is checked, and the driver will install.

 

Then restart the PC.

 

 

View solution in original post

HPIC000C.zip
Was this reply helpful? Yes No
1 REPLY 1

‎04-15-2020 12:15 PM

HP Recommended

Hi:

 

I have zipped up and attached below, the driver you need for that device.

 

You will have to manually install the driver as follows...

 

Download and unzip the file to its folder.

 

Do not do anything with the files in the folder.

 

Go to the device manager.  Click on the unknown ACPI\HPIC000C device needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for driver software option, and browse to the unzipped driver folder.

 

Make sure the Include subfolders box is checked, and the driver will install.

 

Then restart the PC.

 

 

HPIC000C.zip
Was this reply helpful? Yes No
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