Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-09-2017 04:35 PM

HP Recommended
Product: HP ENVY 17 NOTEBOOK PC
Operating System: Microsoft Windows 10 (64-bit)
Unknown devices - need drivers[ Edited ]
Operating System: Microsoft Windows 10 (64-bit)

I have some unknown devices that I can't find a driver for. I would appreciate if anyone can help me with this.

I got this MAP SMS/MMS  showed a ?

Also,  these are Harware Ids

BTHENUM\{00001132-0000-1000-8000-00805f9b34fb}_VID&000100c4_PID&13a1

BTHENUM\{00001132-0000-1000-8000-00805f9b34fb}_LOCALMFG&0045

This is BT device

 Qualcomm Atheros QCA9565 Bluetooth 4.0 + HS Adapter

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-09-2017 04:38 PM - edited ‎01-09-2017 04:39 PM

HP Recommended

It sure would have helped if you had identified your notebook with it"s complete product name or product number.

 

The driver for the Qualcomm Atheros QCA9565 Bluetooth 4.0 + HS Adapter is at the following link.

It is your wifi/bluetooth combo device.

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_151473_1

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎01-09-2017 04:38 PM - edited ‎01-09-2017 04:39 PM

HP Recommended

It sure would have helped if you had identified your notebook with it"s complete product name or product number.

 

The driver for the Qualcomm Atheros QCA9565 Bluetooth 4.0 + HS Adapter is at the following link.

It is your wifi/bluetooth combo device.

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_151473_1

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.