Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-10-2020 12:53 PM

HP Recommended
Product: HP Spectre x360 - 13-ap0033dx
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I'm having trouble finding drivers for' Unkown Device' ACPI\HPIC0003\3&11583659&0

Device ACPI\HPIC0003\3&11583659&0 requires further installation.

Device ACPI\HPIC0003\3&11583659&0 was configured.

Driver Name: null

and also, 'Base System Device' Device PCI\VEN_8086&DEV_15D2&SUBSYS_8514103C&REV_02\8116EDC033B7D00000 was configured. Parent Device: PCI\VEN_8086&DEV_15D3&SUBSYS_8514103C&REV_02\8116EDC033B7D00000


I've also read that this could be 'Intel Management Engine Interface (MEI) Driver' but I've tried installing it to no avail.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-10-2020 03:28 PM

HP Recommended

Hi:

 

For the ACPI\HPIC0003:

 

I have zipped up and attached the driver you need for that device, below.

 

Download and unzip the file to its folder.

 

Do not do anything with the files in the folder.

 

Go to the device manager, click on the ACPI\VEN_HPIC&DEV_0003 device needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for drivers option, and browse to the driver folder you unzipped.

 

Make sure the Include subfolders box is checked and the driver should install.

 

For the second device you need this driver...

 

Intel Thunderbolt 3 connection management application and driver

 

https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92028.exe

View solution in original post

HPIC000C.zip
Was this reply helpful? Yes No
3 REPLIES 3

‎12-10-2020 03:28 PM

HP Recommended

Hi:

 

For the ACPI\HPIC0003:

 

I have zipped up and attached the driver you need for that device, below.

 

Download and unzip the file to its folder.

 

Do not do anything with the files in the folder.

 

Go to the device manager, click on the ACPI\VEN_HPIC&DEV_0003 device needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for drivers option, and browse to the driver folder you unzipped.

 

Make sure the Include subfolders box is checked and the driver should install.

 

For the second device you need this driver...

 

Intel Thunderbolt 3 connection management application and driver

 

https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92028.exe

HPIC000C.zip
Was this reply helpful? Yes No

‎12-10-2020 04:19 PM - edited ‎12-10-2020 04:21 PM

HP Recommended

Thank you. The drivers worked for me.

Was this reply helpful? Yes No

‎12-10-2020 04:30 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.