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‎07-26-2020 06:43 PM

HP Recommended
Product: HP Envy -1KT17UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

Over Time my HP Envy has begun to throw Video Scheduler internal error and then BSOD.  It has no obvious pattern  - sometimes BSOD minutes after start up - sometimes it will stay up for a day and then fail.  I have been through all the Support Assistant verification's on drivers and operating system upgrades. I have also stopped any applications that open at startup.  It appears that the instance rate of BSOD is not changing - it has roughly the same intermittent pattern.  In attempting to understand the cause I have been viewing the mini dumps that occur with each failure and I have pasted those records below. 

Initially I'd appreciate suggestions of where to look what to change next.

Thanks Peter.

Mini Dump - Last 5 instances

072720-9000-01.dmp 27/07/2020 9:07:45 AM 0x00000133 00000000`00000001 00000000`00001e00 fffff802`7f62b358 00000000`00000000 hal.dll hal.dll+337b Hardware Abstraction Layer DLL Microsoft® Windows® Operating System Microsoft Corporation 10.0.18362.752 (WinBuild.160101.0800) x64 ntoskrnl.exe+1c23c0 C:\Windows\Minidump\072720-9000-01.dmp 4 15 18362 2,030,558 27/07/2020 9:08:11 AM
072720-8984-01.dmp 27/07/2020 9:00:40 AM 0x00000119 00000000`00000005 ffffb703`da2e7000 ffffb703`da366880 00000000`00000072 watchdog.sys watchdog.sys+419b Watchdog Driver Microsoft® Windows® Operating System Microsoft Corporation 10.0.18362.1 (WinBuild.160101.0800) x64 ntoskrnl.exe+1c23c0 C:\Windows\Minidump\072720-8984-01.dmp 4 15 18362 1,924,512 27/07/2020 9:01:05 AM
072720-9218-01.dmp 27/07/2020 8:57:34 AM 0x00000119 00000000`00000005 ffffca0f`204a1000 ffffca0f`204509d0 00000000`0000004b watchdog.sys watchdog.sys+419b Watchdog Driver Microsoft® Windows® Operating System Microsoft Corporation 10.0.18362.1 (WinBuild.160101.0800) x64 ntoskrnl.exe+1c23c0 C:\Windows\Minidump\072720-9218-01.dmp 4 15 18362 1,884,142 27/07/2020 8:58:00 AM
072720-8937-01.dmp 27/07/2020 8:51:01 AM 0x00000119 00000000`00000001 00000000`00000028 00000000`00000047 ffffdf0a`d6457000 watchdog.sys watchdog.sys+419b Watchdog Driver Microsoft® Windows® Operating System Microsoft Corporation 10.0.18362.1 (WinBuild.160101.0800) x64 ntoskrnl.exe+1c23c0 C:\Windows\Minidump\072720-8937-01.dmp 4 15 18362 1,901,340 27/07/2020 8:51:26 AM
072720-8921-01.dmp 27/07/2020 8:48:10 AM 0x00000119 00000000`00000005 ffff8588`64105000 ffff8588`640a59d0 00000000`00000081 watchdog.sys watchdog.sys+419b Watchdog Driver Microsoft® Windows® Operating System Microsoft Corporation 10.0.18362.1 (WinBuild.160101.0800) x64 ntoskrnl.exe+1c23c0 C:\Windows\Minidump\072720-8921-01.dmp 4 15 18362 1,928,842 27/07/2020 8:48:35 AM

Minihal.dll    hal.dll+337b    fffff802`7f014000    fffff802`7f0b8000    0x000a4000    0x5c190592    19/12/2018 12:34:58 AM    Microsoft® Windows® Operating System    Hardware Abstraction Layer DLL    10.0.18362.752 (WinBuild.160101.0800)    Microsoft Corporation    C:\Windows\system32\hal.dll   
ntoskrnl.exe    ntoskrnl.exe+1fcb53    fffff802`7f0b8000    fffff802`7fb6f000    0x00ab7000    0xd1492ac1    7/04/2081 4:33:37 PM    Microsoft® Windows® Operating System    NT Kernel & System    10.0.18362.959 (WinBuild.160101.0800)    Microsoft Corporation    C:\Windows\system32\ntoskrnl.exe   
kdcom.dll        fffff802`7fc00000    fffff802`7fc0b000    0x0000b000    0x5a75d524    4/02/2018 1:28:36 AM    Microsoft® Windows® Operating System    Serial Kernel Debugger    10.0.18362.1 (WinBuild.160101.0800)    Microsoft Corporation    C:\Windows\system32\kdcom.dll   
mcupdate.dll        fffff802`7fc10000    fffff802`7fe82000    0x00272000    0xec3624b3    1/08/2095 3:21:55 AM                       
msrpc.sys        fffff802`7fee0000    fffff802`7ff40000    0x00060000    0x7862ab08    1/01/2034 10:43:52 PM    Microsoft® Windows® Operating System    Kernel Remote Procedure Call Provider    10.0.18362.476 (WinBuild.160101.0800)    Microsoft Corporation    C:\Windows\system32\drivers\msrpc.sys   
ksecdd.sys        fffff802`7feb0000    fffff802`7feda000    0x0002a000    0xa35f28f6    9/11/2056 1:23:34 AM    Microsoft® Windows® Operating System    Kernel Security Support Provider Interface    10.0.18362.113 (WinBuild.160101.0800)    Microsoft Corporation    C:\Windows\system32\drivers\ksecdd.sys   
werkernel.sys        fffff802`7fe90000    fffff802`7fea1000    0x00011000    0x958e14b2    6/07/2049 2:49:54 AM    Microsoft® Windows® Operating System    Windows Error Reporting Kernel Driver    10.0.18362.1 (WinBuild.160101.0800)    Microsoft Corporation    C:\Windows\system32\drivers\werkernel.sys   
CLFS.SYS        fffff802`7ff80000    fffff802`7ffe8000    0x00068000    0xa2e71555    9/08/2056 11:27:49 PM    Microsoft® Windows® Operating System    Common Log File System Driver    10.0.18362.836 (WinBuild.160101.0800)    Microsoft Corporation    C:\Windows\system32\drivers\CLFS.SYS   
tm.sys        fffff802`7ff50000    fffff802`7ff77000    0x00027000    0x9a74c3b7    12/02/2052 7:39:03 PM    Microsoft® Windows® Operating System    Kernel Transaction Manager Driver    10.0.18362.356 (WinBuild.160101.0800)    Microsoft Corporation    C:\Windows\system32\drivers\tm.sys   
PSHED.dll        fffff802`80000000    fffff802`8001a000    0x0001a000    0xb21f9dda    12/09/2064 1:41:14 PM    Microsoft® Windows® Operating System    Platform Specific Hardware Error Driver    10.0.18362.1 (WinBuild.160101.0800)    Microsoft Corporation    C:\Windows\system32\PSHED.dll   
BOOTVID.dll        fffff802`7fff0000    fffff802`7fffb000    0x0000b000    0x0f301604        Microsoft® Windows® Operating System    VGA Boot Driver    10.0.18362.1 (WinBuild.160101.0800)    Microsoft Corporation    C:\Windows\system32\BOOTVID.dll   
FLTMGR.SYS        fffff802`80130000    fffff802`801a1000    0x00071000    0x801a5f11    8/02/2038 1:18:41 PM    Microsoft® Windows® Operating System    Microsoft Filesystem Filter Manager    10.0.18362.1 (WinBuild.160101.0800)    Microsoft Corporation    C:\Windows\system32\drivers\FLTMGR.SYS   
hal.dll hal.dll+337b fffff802`7f014000 fffff802`7f0b8000 0x000a4000 0x5c190592 19/12/2018 12:34:58 AM Microsoft® Windows® Operating System Hardware Abstraction Layer DLL 10.0.18362.752 (WinBuild.160101.0800) Microsoft Corporation C:\Windows\system32\hal.dll
ntoskrnl.exe ntoskrnl.exe+1fcb53 fffff802`7f0b8000 fffff802`7fb6f000 0x00ab7000 0xd1492ac1 7/04/2081 4:33:37 PM Microsoft® Windows® Operating System NT Kernel & System 10.0.18362.959 (WinBuild.160101.0800) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe
kdcom.dll fffff802`7fc00000 fffff802`7fc0b000 0x0000b000 0x5a75d524 4/02/2018 1:28:36 AM Microsoft® Windows® Operating System Serial Kernel Debugger 10.0.18362.1 (WinBuild.160101.0800) Microsoft Corporation C:\Windows\system32\kdcom.dll
mcupdate.dll fffff802`7fc10000 fffff802`7fe82000 0x00272000 0xec3624b3 1/08/2095 3:21:55 AM
msrpc.sys fffff802`7fee0000 fffff802`7ff40000 0x00060000 0x7862ab08 1/01/2034 10:43:52 PM Microsoft® Windows® Operating System Kernel Remote Procedure Call Provider 10.0.18362.476 (WinBuild.160101.0800) Microsoft Corporation C:\Windows\system32\drivers\msrpc.sys
ksecdd.sys fffff802`7feb0000 fffff802`7feda000 0x0002a000 0xa35f28f6 9/11/2056 1:23:34 AM Microsoft® Windows® Operating System Kernel Security Support Provider Interface 10.0.18362.113 (WinBuild.160101.0800) Microsoft Corporation C:\Windows\system32\drivers\ksecdd.sys
werkernel.sys fffff802`7fe90000 fffff802`7fea1000 0x00011000 0x958e14b2 6/07/2049 2:49:54 AM Microsoft® Windows® Operating System Windows Error Reporting Kernel Driver 10.0.18362.1 (WinBuild.160101.0800) Microsoft Corporation C:\Windows\system32\drivers\werkernel.sys
CLFS.SYS fffff802`7ff80000 fffff802`7ffe8000 0x00068000 0xa2e71555 9/08/2056 11:27:49 PM Microsoft® Windows® Operating System Common Log File System Driver 10.0.18362.836 (WinBuild.160101.0800) Microsoft Corporation C:\Windows\system32\drivers\CLFS.SYS
tm.sys fffff802`7ff50000 fffff802`7ff77000 0x00027000 0x9a74c3b7 12/02/2052 7:39:03 PM Microsoft® Windows® Operating System Kernel Transaction Manager Driver 10.0.18362.356 (WinBuild.160101.0800) Microsoft Corporation C:\Windows\system32\drivers\tm.sys
PSHED.dll fffff802`80000000 fffff802`8001a000 0x0001a000 0xb21f9dda 12/09/2064 1:41:14 PM Microsoft® Windows® Operating System Platform Specific Hardware Error Driver 10.0.18362.1 (WinBuild.160101.0800) Microsoft Corporation C:\Windows\system32\PSHED.dll
BOOTVID.dll fffff802`7fff0000 fffff802`7fffb000 0x0000b000 0x0f301604 Microsoft® Windows® Operating System VGA Boot Driver 10.0.18362.1 (WinBuild.160101.0800) Microsoft Corporation C:\Windows\system32\BOOTVID.dll
FLTMGR.SYS fffff802`80130000 fffff802`801a1000 0x00071000 0x801a5f11 8/02/2038 1:18:41 PM Microsoft® Windows® Operating System Microsoft Filesystem Filter Manager 10.0.18362.1 (WinBuild.160101.0800) Microsoft Corporation C:\Windows\system32\drivers\FLTMGR.SYS\
%MCEPASTEBIN%

1 REPLY 1

‎07-29-2020 07:38 AM

HP Recommended

@PeterAdaxa

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please run a System Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

If all the Tests pass please perform a System Recovery

 

Link: https://support.hp.com/in-en/document/c04758961

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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