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‎01-07-2015 06:00 AM

HP Recommended
Product: HP Envy 4
Operating System: Windows 7

This update fails to install, does anyone know if it is an important update?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-07-2015 06:31 AM

HP Recommended

Hi,

 

The update kb3024777 was issued to remove a previous update ( kb3004394 ) which caused issues on certain Windows 7 machines - ironically, one issue was the inability to install further updates.

 

The first thing I'd suggest is to see if you can manually download and install kb3024777 from the following link.

 

http://www.microsoft.com/en-us/download/details.aspx?id=45305

 

If the update completes successfully, restart the notebook.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Windows Insider MVP

View solution in original post

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4 REPLIES 4

‎01-07-2015 06:31 AM

HP Recommended

Hi,

 

The update kb3024777 was issued to remove a previous update ( kb3004394 ) which caused issues on certain Windows 7 machines - ironically, one issue was the inability to install further updates.

 

The first thing I'd suggest is to see if you can manually download and install kb3024777 from the following link.

 

http://www.microsoft.com/en-us/download/details.aspx?id=45305

 

If the update completes successfully, restart the notebook.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎01-07-2015 06:38 AM

HP Recommended

David:

Many thanks for the info! I followed your advice. I uninstalled the KB3004394, then installed the KB3024777 as well as some newer udates. So everything appears to be up to date!

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‎01-07-2015 07:19 AM

HP Recommended

Hi,

 

You're welcome and good to hear it's Ok :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎09-07-2016 07:14 AM

HP Recommended

I d/l and install the update but it done nothing at all so I do not know if it did anything would you?

 

  Ben

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