Updating Camera controller firmware v017 to 017 The screen is frozen on 100%

[Douglas444]

HP Core i5 10th Generation 64bit notebook

There was a request from the computer for permission to update.

The computer is plugged in but was not online at the time. It seemed the software was already loaded so regretfully I allowed the update and the screen is frozen stating:

Updating camera controller firmware from version 017 to version 017. 

Is it safe to reboot as it has supposedly completed the update?

How do I get going again safely?

Thankyou in anticipation for advice.

Douglas 444

[ub6424]

Hello @Douglas444 

Sorry to hear that you are having problems ... I would like to help you.

Please send picture of frozen screen.

[Douglas444]

Dear friend,

Thank you for your offer to help. I was very grateful to read of it.

I apologise for the late reply.

About 3/4 hour after posting I contacted my son-in-law and he suggested that as it was the same version of firmware v017 to v017 and it said it was 100% completed and nothing more was happening to try a hard turnoff and rebooting it.

That worked, it started, updated its bios and then went on to start normally.

Thankyou again for offering to help.

Douglas444

[ub6424]

Hello @Douglas444 

Great to hear ...

Good luck