cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
2 1 0 0
Message 1 of 4
141
Flag Post
HP Recommended

Solved!

Upgrade RAM + Reinstall OS

Notebook 15-da0010nf
Microsoft Windows 10 (64-bit)
I still have the warranty on my HP Notebook PC :
1) Can I reinstall OS without breaking the warranty? 
2) I would like to add an RAM bar but impossible to lift the hull. I remove the 4 screws, slide on the edge to open but the cover lifts slightly without ever actually removing itself. How do I do it?
3 REPLIES 3
Highlighted
Level 20
Level 20
114,520 104,698 16,521 25,354
Message 2 of 4
107
Flag Post
HP Recommended

Solved!

Upgrade RAM + Reinstall OS

Hi:

 

See the service manual below for how to remove the bottom cover...chapter 6, page 39.

 

There are screws you have to remove that are hidden under the rubber foot strips.

 

http://h10032.www1.hp.com/ctg/Manual/c06510442

 

You can reinstall the OS but if you have software issues that you want warranty support for, you will need to restore the OS to its original configuration.

 

You can do that with the HP cloud recovery tool.  Info at the link below for how to use this tool...

 

https://support.hp.com/us-en/document/c06162205

Highlighted
New member
2 1 0 0
Message 3 of 4
80
Flag Post
HP Recommended

Solved!

Upgrade RAM + Reinstall OS

Thank you very much for your answer. Thanks to your manual I was able to open the hood, I had not seen the screws under the anti-slip strips. For the OS, I’ll look for the HP cloud. Thanks again for your help and speed:)

Reply
0 Kudos
Highlighted
Level 20
Level 20
114,520 104,698 16,521 25,354
Message 4 of 4
77
Flag Post
HP Recommended

Solved!

Upgrade RAM + Reinstall OS

You're very welcome.

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation