Upgrade to Windows 10 1809 failed

[AndreCelo]

Hi,

EliteBook 850 G5 - Windows 10 pro 64 bits

Following this HP note this PC is tested with version 1809:   support.hp.com/bg-en/document/c05195282

When upgrading from Windows 10 1803 to Windows 10 1809 with Update assistant, the process stopped at 16% and undo with "undoing changes made to your computer".

How to solve that ?

Thanks.

[TheOldMan]

There are many things that can cause the failure. Assuming that you really want that version of Windows 10 installed.   Most likely the easiest way to solve the problem would be to make and install USB or DVD from here

https://www.microsoft.com/en-us/software-download/windows10

Scroll down to the "Using the tool to create installation media" and follow the directions.

Make sure you have a complete system backup and then clean install the 1809 update from the new media.

[RedFoton]

Hi,

The above tips do not help.
The Update Assistant does not work.
Trying to update from USB ISO with Windows Media Creation Tool, the same error.
I do not have time to do a full reinstallation from scratch.
Please help.

Thanks

Mario

[TheOldMan]

If you do not want to do the full reinstall from the USB media that you created, then turn off auto updates or tell Windows to stop trying the 1809 update.  Otherwise, it is going to keep trying as stated in your first post.  Sorry, just the way it is.  There is a problem either with the software that is already installed or a hardware setup that is causing the update fail.  The way I suggested is the only way to stop it, that I know of.

[RedFoton]

Ok, I was able to update.
The security software from HP is the problem.
To run the upgrade to version 1809 without problems, please uninstall:
HP Sure Click
HP Device Access Manager
HP Sure Recover
HP Sure Run
HP Client Security Manager

Please restart the computer.

Update the system using the Windows Media Creation Tool.

That's all.

If the update is successful, you can reinstall the above software from the HP driver page.
Everything is working properly.

[AndreCelo]

Tried but still reboot after 15% and undo the changes...

I  uninstalled:

HP Device Access Manager
HP Sure Recover
HP Sure Run
HP Client Security Manage

and even changed the bios

- boot security to " Legacy Support and disabling Secure Boot"

-  unticked all sure start protections (but still display "Protected by sure start" during the boot..)

[TheOldMan]

As I stated earlier, I think the only way to get past the problem is a clean install from the Windows 10 tool.  You can replace the hard drive and clean install, if you are reluctant to do it with the present hard drive in place.  That way there is a "fall back" posotion.

[AndreCelo · Accepted solution]

Solved !

I had to  uninstall the Windows Developer Mode:

Settings –> Apps -> Manage optional features -> Windows Developer Mode –> click Uninstall.

[DanDun]

This solution worked for me as well on HP Spectre x360 convertable Windows Developer Mode apparently was blocking the successful install of Version 1809.  Uninstalled it and the update completed successfully.