• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-28-2016 05:23 AM

HP Recommended
Product: HP Elitebook 8560w
Operating System: Microsoft Windows 7 (64-bit)

Good afternoon, 

After purchasing my laptop, I realized that a fake windows 7 Ultimate was installed on it. I later found the key for Windows 7 Pro inside the battery panel of the laptop. Is it through that I could get the original window and upgrading to windows 10 without loosing all my installations?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-28-2016 05:59 AM

HP Recommended

I cannot support you in any way going forward with the fake Windows 7. Yes, you will have to reinstall Windows 7 Pro using the correct Key Code in order to be legally compliant. The problem is you have today and tomorrow to upgrade to Windows 10 for free and I do nto think there is any way you can get a Windows 7 Pro disk in that span of time unless you already have one available. HP perhaps still has the restore disks available for that model but I don't think you can get them that quickly. 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎07-28-2016 05:59 AM

HP Recommended

I cannot support you in any way going forward with the fake Windows 7. Yes, you will have to reinstall Windows 7 Pro using the correct Key Code in order to be legally compliant. The problem is you have today and tomorrow to upgrade to Windows 10 for free and I do nto think there is any way you can get a Windows 7 Pro disk in that span of time unless you already have one available. HP perhaps still has the restore disks available for that model but I don't think you can get them that quickly. 

Was this reply helpful? Yes No

‎07-29-2016 05:35 AM

HP Recommended

Thanks so much for your reply. But If I don't get to upgrade to Windows 10, I can still have my Windows 7 Installed with the correct key anytime right? I think I'm still fine with my Windows 7. I will just be more watchful when purchasing a Laptop next time.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.