Upgrading to Windows 11 stopped on "preparing automatic repair"

[Johnbuoy]

I have a HP Pavilion Laptop Model # 15-ec0751ms and was upgrading Windows 10 to Windows 11 using Windows Update. The install progressed to the restart stage and the restart stopped with a message on screen saying preparing automatic repair. No further progress is happening. Can the community help?

[zoey7886]

@Johnbuoy, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Pavilion Laptop Mode! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand how frustrating it must be to have your HP Pavilion Gaming 15-ec0751ms stuck on "Preparing Automatic Repair" after upgrading to Windows 11. No worries—let's try a few steps to get things back on track.

Perform a Hard Reset

Turn off your laptop by holding the power button for about 10–15 seconds until it shuts down completely.

Disconnect any external devices (USB drives, external hard disks, etc.).

Unplug the power adapter and, if possible, remove the battery.

Press and hold the power button for 15 seconds to drain residual power.

Reconnect the power adapter (and battery, if removed), then turn the laptop back on.

If the issue persists, let's try accessing Windows Recovery Mode.

Boot into Windows Recovery Mode

Turn off your laptop.

Power it back on and repeatedly tap the F11 key until you see the "Choose an option" screen.

Select Troubleshoot > Advanced Options > Startup Repair and follow the on-screen instructions.

If Startup Repair doesn’t resolve the issue, try rolling back the update.

Roll Back the Windows 11 Upgrade

In the Windows Recovery screen, go to Troubleshoot > Advanced Options > Go back to the previous version (if available).

Follow the steps to revert to Windows 10.

If none of these steps work, let me know what happens at each stage so we can explore more solutions together.

Looking forward to your update!  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Johnbuoy]

Hi Zoey --- Thank you very much for your in depth suggested solution to my problem. I tried all your procedures and unfortunately none of them solved the problem. I have now sold the notebook as is where is. Hopefully someone else will fix it.