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Locked

‎08-26-2020 12:07 PM

HP Recommended
Product: LAPTOP - BL6433D9

This laptop has been unused since December 2019, because I bought a desktop.  I recently gave it to my daughter to use; however, when she tries to log in upon startup, it says the password is incorrect.   I've changed the password it in my Microsoft account but it still doesn't work.  As well, my email is the only option as far as the user so there's no chance of logging in otherwise.

Searched everywhere.  At a loss.

1 REPLY 1

‎08-26-2020 02:35 PM

HP Recommended

Hey SHERILUE

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Kind regards,

 

MarcusC

I work on behalf of HP.
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