Urgent help request -- No bootable device - insert boot disk and press any key

[Suyogya]

Hello all,

I was trying to install a fresh Windows 8.1 Single Language English 64 bit version on my laptop and the internal DVD writer is not working so I was using an external USB DVD reader for the same.  I went into BIOS to change the legacy boot order and selected USB CD/DVD but still, I was getting the same error "no bootable device insert boot disk and press any key"

Later I created a bootable USB flash drive using the iso image of the 8.1 Single Language English 64 bit version which I downloaded from the MS website and using Rufus. Again I tried to change settings in BIOS and saved it. This time I got the below options under boot manager:

https://ibb.co/P1YMbPH

I selected USB hard drive general USB Flash Drive from the above options and below is what I got.

https://ibb.co/SXbBvW3

entire screen covered with dots pattern like below. Pls, let me know how can I boot 8.1 using a bootable flash drive and where I am going wrong. Thank you.

Pls, see my BIOS settings as well.

https://ibb.co/q55nDyT

Thank you all!

[Paul_Tikkanen · Accepted solution]

Hi:

If you still have the ISO file you downloaded, see if this works...

Use the Microsoft tool that I zipped up and attached below, to transfer the ISO file to a DVD or USB flash drive so that it is bootable.

Restart the PC, tap the ESC key to get the menu of options.

Select the F9 boot options menu, and from that select the USB diskette on key/USB flash drive, or the DVD drive as applicable and press the enter key.

If you are using a DVD drive, you may have to enable legacy mode and boot from the legacy DVD boot source.

Some notebooks will not boot from a DVD in EFI mode.

HP Notebook PCs - Cannot Start Notebook Computer From a Bootable CD or DVD | HP® Customer Support

[Suyogya]

Hello Paul,

My issue was solved and I was able to reinstall windows but I am confused with the below other devices driver. Could you pls let me know what the below drivers are for and where can I find a driver for these?

https://ibb.co/DY0jFxp

Under other devices, there are 3 drivers which are missing. I tried to right-click and searched for a driver online but was unable to do so. Pls, advise.

Thank you!

[Paul_Tikkanen]

You're very welcome.

Here are the drivers you need for the smbus and bcm thing.

SMBus:

https://ftp.hp.com/pub/softpaq/sp73501-74000/sp73543.exe

BCM:

https://ftp.hp.com/pub/softpaq/sp68001-68500/sp68373.exe

Please post the hardware ID for the unknown device, so I can figure out what driver it needs.

Use this guide for how to find the hardware ID for a device...

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

[Suyogya]

Hello Paul,

Thank you for the above drivers, could you pls let me know what was SM Bus and BCM pls?

I installed them successfully. Pls find below hardware ID's that I identified and pls advise driver that I can install for this unknown device.

Link below for your refrence.

https://ibb.co/WyphqRp

Thank you again.

[Paul_Tikkanen]

You're very welcome.

Here are the descriptions of the drivers that installed the devices...

Smbus Controller:

This package contains the Intel Chipset Installation Utility and Driver for supported notebook models and operating systems. This utility enables the operating system to show the correct name for the installed Intel hardware in the Microsoft Windows Device Manager.

BCM43142A0:

This package contains the Broadcom Bluetooth driver for supported notebook models that are running a supported operating system. Broadcom Bluetooth Driver is required to enable Broadcom Bluetooth devices.

The unknown device with the hardware ID of 6007 needs this driver...

This package provides the HP 3D DriveGuard Software for supported notebook models that are running a supported operating system. HP 3D DriveGuard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.

https://ftp.hp.com/pub/softpaq/sp78001-78500/sp78105.exe

[Suyogya]

Hello Paul,

Pls see the screen shot below, I installed the driver for HP 3D drive guard.

My question is that a small icon started appearing on the bottom right but its pale white, I think its not active yet. What do you think is it all good, is this is how it appears after getting installed? Pls let me know. Thank you.

Just wanted to double check with you.

https://ibb.co/GkJfqRy

[Suyogya]

Hello Paul,

Pls let me know for the above query. Thank you.