Used built-in Recovery Manager to attempt Recovery, but Recovery failed: Installation incomplete

[iillusion]

I attempted the built-in recovery, thru recovery manager. Recovery went thru diskpart, started installing programs, then after a good while, ended with installation imcomplete and gave error log file. Now what should I do ?

[iillusion]

I should add that there was the message somewhere: There might be unexpected reboot [Windows setup]. The process will cause CTO panic because the image might not be normal now. CTOERROR.flag   Notepad.

[Paul_Tikkanen]

Hi:

You have two options to get your notebook back up and running.

You will need access to another working Windows PC, and a 32 GB USB flash drive for option 1, and an 8 GB USB flash drive for option 2.

1. Make a bootable USB recovery drive using the HP cloud recovery tool. That will be the equivalent of a factory reset.

Here is an info link for how to use that utility...

https://support.hp.com/us-en/document/c06162205

2.  If option one fails too, clean install W10 by making a bootable USB W10 installation flash drive using the Media creation tool at the link below.

https://www.microsoft.com/en-us/software-download/windows10

When you get to the part that asks 'Where do you want to install windows,' delete every partition on the hard drive, leaving just one partition of unallocated space.  Click Next, and W10 should install.

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-15-bs000-laptop-pc/15551412/model/16646257

[iillusion]

Can I trust the HP diagnostics? Tested every hardware component, especially the hard drive with extensive long test. Reported HDD passed. I tested this because after installation failed "incomplete" , I decided repair problem was beyond my level of expertise and intended to take computer to computer repair shop. Concerned that they would tell me - it needed a new hard disk. I believe HD was good because passed diagnostics test, and recovery went a while before stopping. Told the shop to  1) try HP cloud recovery and if that didn't work out, then 2) to clean install Windows 10. Sure enough, I got status of repair work order:  "called to quote for new ssd and data back up he has a 1tb hdd. We only have 500gb ssd in stock. Will have some 1TB in by 4/28" . Haven't called them yet, can I suspect the shop is trying to upsell me on new hard drive. They quoted $110 for installing Windows 10. And if you know, what might be the average cost of a 500GB SSD 

[Paul_Tikkanen]

It's hard to say.

I have run the HP diagnostics test on some desktop PC memory and it passed, yet the memory was no good.

I had to remove each of the 4 sticks and test them one at a time in the PC until I could find the bad one that was causing the blue screens of death.

You can get a quality 500 GB SSD for around $65.00.

https://www.amazon.com/Blue-NAND-500GB-SSD-WDS500G2B0A/dp/B073SBZ8YH/ref=sr_1_4?dchild=1&keywords=50...

A SSD will make your PC run much faster.  I have now installed them in each of my HP desktop and notebook PC's.

[iillusion]

Thank you so much for your reply , Paul.

[Paul_Tikkanen]

You're very welcome.