User Profile Service failed the logon

[Betts2]

I only use this computer for internet access.  Recently it won't let me sign in to Windows 7.   I get this message: "The User Profile Service servuce fauked the logon.   User profile cannot be loaded."   I do not have a password reset disk.  What should I DO?

[Betts2]

Sorry it should say, "failed the logon"

[The_Fossette]

@Betts2,

Welcome to the HP Support Community!

You usually get this error when the user profile and corrupt. There are two methods which we can try: Create a new user profile or fix the corrupt profile.

Here is how it is done.

If you have a second user account on Windows which you can log in to, you may be able to use this account to follow the steps below to create a new user account.

However, if there is no other account, then boot into Safe Mode (as described below) and try to follow the steps. If that still doesn’t work, boot back into Safe Mode and enable the hidden admin account.

To do that, type cmd in the search box on the Start menu and then right-click on Command Prompt in the list of results and choose Run as administrator.

Now type the following at the prompt:

net user administrator /active:yes

The response should be: The command completed successfully. Now reboot your PC and you should see an Administrator account as well as your corrupt account.

Log into the admin account (there’s no password) and do the following:

Step 1. Open Control Panel and click User Accounts and Family Safety (or similar). Click on User Accounts.

Step 2. Click Manage another account and type in the password (if prompted).

Step 3. Click Create a new account and type the name. This must be different from the account which is corrupt, but you can rename the account later on if you want to have the same name as before.

Step 4. Restart your PC.

Copy your files to the new profile

Step 5. In order to transfer files properly, it’s best to log in as Administrator or Guest rather than the new profile you just created, so enable one of these accounts if you haven’t already done so.

Step 6. Navigate to the corrupt user account by clicking Start, Computer and then double-clicking on the hard drive on which Windows is installed – usually c: - and then double-clicking on the Users folder.

Find the folder containing your old user account and double-click it, then double-click My Documents.

Step 7. It’s best to copy across the contents of sub-folders separately, and this gives you a chance to have a clear out as well. If you do want to copy the entire contents in one go, enable hidden files and folders and then make sure you don't copy across the following files:

Ntuser.dat
Ntuser.dat.log
Ntuser.ini

To make these files visible, click the Tools menu (press Alt if you can’t see it), click the View tab and click Show hidden files, folders and drives.

Beware that any email stored locally may need to be copied separately using instructions specific to your email program. Don’t delete the corrupt user profile until you’re sure you have all the files you need from it.

Step 8. When all the files are copied across to the newly created user profile (you’ll find it in the same c:\Users folder as the corrupt profile), restart your computer and log onto the new profile.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!