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HP Recommended

I'm trying to reset an old laptop prior to disposing of it.  It won't do a factory reset direct from the machine itself - I suspect the HDD is going bad.  I discovered the HP Cloud Recovery Tool which supports the old laptop - great.

 

However, my current laptop has a small SSD (C: drive) and a large HDD (D: drive).  I cannot make the tool use the space on the D : drive.  I've installed from the Microsoft Store, and I have installed from HP, but in both cases it installs onto the C: drive without any option to change this.  

 

On running, it insists on having just over 29GB free on the C: drive whereas I can only manage about 20GB, even after cleaning up everything I can find.  The D : drive has over 500GB free, so how do I make it use that space, please?


Thanks,

1 REPLY 1
HP Recommended

I think I discovered the answer: it uses the default profile location as specified by %USERPROFILE%.  It is pretty much impossible to change this for the main admin account.  I even tried creating a new account but even then couldn't move it to the other drive.

 

It would be a great improvement for the tool to use space on the drive that has it, or to ask where it should work.

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