Using Recovery Manager to Restore Software and Drivers not working (Windows 10 version 1709)

[Mohammad5]

Hello,

After upgrading windows 10 to Fall Creator Update version 1709, my audio drivers are not working. There is no sound and sound icon is blinking like having troubling. When I use troubleshoot , it shows that no sound device is plugged. I tried to reinstall derivers but HP Recovery Manager shows that the feature has disabled in this version of windows 10. I don't know how to fix it. So Help Please!

Thanks.

My Device is HP Envy 15-bp100 x360

[CherylG]

There should be an update for HP Recovery Manager on your driver page. Unfortunately the HP site is giving me problems tonight and I can't get to your driver page. Will try again tomorrow if nobody else jumps in to help

Or you can try to reach it. Get your Product Number to search since it is more accurate than model number. Easiest way to get that info- minimize all open windows so you can see your desktop screen. Next hold the fn key and press esc key.

Once you have the info, use the button at top of this page titled "Support",  click "Software and Drivers" from the menu. On the next page click "Personal Computing", next page enter your Product Number. After entering  click 'Find' button. On the next page be sure correct OS is selected-if not click Change to edit .A list will populate with drivers/software.

[CF4]

https://support.hp.com/gb-en/drivers/selfservice/hp-envy-15-bp100-x360-convertible-pc/16851044

[Mohammad5]

Thanks for reply,

It's recommending for HP  support assistant but Hp support assistant is not showing any update yet.

[CF4]

Hi

I dont want to tread on Cheryl_G toes, and I am struggling to understand what you want.

Realtek High-Definition (HD) Audio Driver - Kaby Lake-R (Windows 10 v1703)

6.0.1.8184 Rev.A

207.0 MB

Jul 20, 2017

Download

So I  will offer the above and await her timely intervention to correct me up.

[Mohammad5]

Thanks Man, It Solved about 70% of my problem...

Now HP Recovery Manager has disabled TWO of it's option:

1: Reinstalling Drivers / apps

2:  Windows Recovery Invironment

and showing message that the features have been disabled because this version of Windows 

(1709) doesn't support this. 

How can I fix this now... ?

thanks for helping !

[CherylG]

Not sure why there isn't an update posted on your page to fix Recovery Manager. As you can see in this link- my Spectre has the update. Read under "Fixes". It did indeed fix it on mine:

https://support.hp.com/gb-en/drivers/selfservice/swdetails/hp-spectre-13-ac000-x360-convertible-pc/1...

[CherylG · Accepted solution]

This is the html file for that update. It lists many different models it is compatible on:

http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81254.html

[Mohammad5]

Thanks so much Man !!! you saved my day !!! really appreciable !!! Thanks to all above too !!! keep helping like that !

[CF4]

Prego.