Using USB recovery flash drive on Pavilion laptop 17G149CY touch screen.

[Moon3rd]

after pressing f9 4 options appear for selection on boot manager - Boot Option Menu.  usb hard drive UEFI, Boot from EFI file, Notebook Hard Drive, USB Hard Drive - Toshiba MSFT NORB PHAP, Which should be selected? Thanks.

[Paul_Tikkanen]

Hi:

If you want to factory reset the PC, you would want to boot from the USB Hard Drive - Toshiba MSFT NORB PHAP

[Moon3rd]

I have installed a new Seagate hard drive. Would the USB Hard Drive- Toshiba MSFT NORB PHAP option still be the correct option? Thanks

[CherylG · Accepted solution]

I believe USB Hard Drive - Toshiba MSFT NORB PHAP is the correct one.  You should then get a screen that says Choose an Option. Click on Troubleshoot. On the next screen click Recovery Manager.

[Paul_Tikkanen]

Hi:

If the Seagate HDD is the drive you want to install W10 on, then yes.

[Moon3rd]

Hi Paul. Thanks for your help. After following your suggestions of selection in the recovery manager option menu, I went thru the procedure with the USB recovery media over about a 3 hour procedure. At the completion without any interruptions, a message comes up on the screen, "The recovery attempt has failed. Select one of the following buttons. Save log, Details, Retry. Upon pressing retry, the instruction appeared, "Insert recovery media" Upon doing that, Continue box appears with the message, "Click continue to restart the computer now." I pressed continue with recovery media USB still inserted. HP logo appears with circling activity below it.  Screen then flashes 3 times then goes blue and after short wait the same message appears "The recovery attempt has failed..."

Appreciate any ideas or suggestions. Wondering if it problem could be in a bad recovery media usb flash drive from HP. Thanks  

[Paul_Tikkanen]

Hi:

Unfortunately, I wouldn't be able to help you with why the recovery media isn't working, but you can always clean install W10 for free at any time by using the Media Creation Tool at the link below.

https://www.microsoft.com/en-us/software-download/windows10

The utility will allow you to make either a bootable W10 USB flash drive or download an ISO file, which you can burn to a DVD using your DVD burning program's burn ISO file option.

The software will automatically work with the W10 OEM product key in your PC's BIOS.

W10 will install and automatically activate once you are connected to the internet.

Then go to your notebook's support page to install the drivers and available software that you need.

https://support.hp.com/us-en/product/HP-Pavilion-17-g100-Notebook-PC-series-%28Touch%29/8502663/mode...