VIDEO TDR FAILURE ( ATIKMPAG.SYS)

[PQ1904]

the problem is the blue screen .
code : VIDEO TDR FAILURE .
what failed : atikmpag.sys.
just while browsing the internet.
but unfortunately i do not know the reason or details.

[IT_WinSec]

Hello @PQ1904 

Welcome to the HP Support Community.

Your problem is known as Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.

A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).

• Based on the details, the issue is caused by the video card driver - ATI/AMD driver atikmpag.sys

Can you start your computer despite the error you encounter(ed) ?

What is your full HP product model and computer's product number (p/n) - here is how to find it >> http://support.hp.com/us-en/document/c00033108

If it is Pavilion G4, it is an old one and may not be OK with the latest Windows 10 updates/upgrades

Try driver roll back for the video card adapter - in Device Manager. If it doesn't help, try to uninstall AMD's driver >> https://www.pcworld.com/article/246041/how_to_uninstall_drivers_in_windows.html

Let me know how it goes

[PQ1904]

Would like you to suggest which windows are suitable for hp pavilion G4

But I still love the features of Windows 10. I want to use it a lot.

[IT_WinSec]

Hello @PQ1904 

I will definitely reply to your question but to be more specific/precise, I will need you to help me help you.  Please, answer the questions asked above:

• Can you start your computer despite the error you encounter(ed) ?
• If you are able to start Windows, can you go to Device Manager and follow the steps ?
• What is your full HP product model and computer's product number (p/n) - here is how to find it >> http://support.hp.com/us-en/document/c00033108

[PQ1904]

• I can't start my computer normally.  It still depends on the blue screen problem.  And it will enter into recovery automatically.
• I can access the device manager using safemode
• Model: gr-2025TX and Product: B3J84PA#AKL

[IT_WinSec]

Hello,

Your PC model has been designed with Windows 7 in mind and works best with Windows 7. It also supports and runs well on Windows 8. 

Windows 10 is not officially supported by the PC model. HP hasn't tested the model with Windows 10 and hasn't released any drivers for it. Therefore, any hardware compatibility cannot be guaranteed on Windows 10.

• If you can and if you know how, please boot into Safe Mode and uninstall this driver.
• Also, try to "turn back time" if System Restore is enabled for your PC.

  Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

  >> http://support.hp.com/us-en/document/c03327545

  >> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

Let me know how it goes

[PQ1904]

I think I deleted it all when I installed windows10 already. However, can I boot back to windows8.1 via usb? Is it OK with my PC?

[IT_WinSec]

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@PQ1904 wrote:

I think I deleted it all when I installed windows10 already. However, can I boot back to windows8.1 via usb? Is it OK with my PC?

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Based on the picture above, I can see at least one recovery point available. Did you cause this issue to yourself by using this 3rd party Driver Easy app and installing some sort of who knows what update ?

You can try to select the only recovery point before the update for Driver Easy was installed and attempt to restore to it

Windows 8.1 should be OK for your PC model - it is supported and official drivers exists.