VIDEO TDR FAILURE BLUESCREEN

[Phoenix55]

Hi i have the bluescreen for igdkmd64.sys.

I have HP pavilion 15 - cx0038nt
Please help me.
Here  the minidump file. Please help me. I tried everything. Reinstalled GPUs not solved.

[Phoenix55]

Sometimes i wont get bluescreen. Laptop freezes and reboot itself. My bios version F.23

[Phoenix55]

https://drive.google.com/file/d/1vX4hXSt1UL-86ey9RiZkgXVXkv0xPgPe/view?usp=sharing  Sometimes this happening.

[praveen196]

 @Phoenix55 Welcome to HP Community!

I understand that the video TDR failure bluescreen.

Please perform the below steps and check.

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day! 

[Phoenix55]

it doesnt work.

[praveen196]

@Phoenix55

I understand your concerns.

In that case, I would suggets you perform the system reset.

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

• If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

• If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.\

Have a nice day!!

[Phoenix55 · Accepted solution]

It didnt worked for me. But i installed beta version of Intel HD Graphics 27.20.100.8673  worked for me. 

[praveen196]

@Phoenix55

Thank you for the update.

We are happy to hear that you have resolved the issue.

In the future, If you have any other concerns. Please get back to us. We will assist you.

Have a nice day!!!