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Kelli500
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Very Slow laptop

HP Recommended
Surface Laptop
Microsoft Windows 10 (32-bit)

My surface laptop is painfully slow.  Please advise.  Following are the specs.:

1. Installed Ram - 8.0 GB (7.47 GB usable)

2. System type - 64-bit operating system, x64 based processor

3. Processor - AMD A9-9425 RADEON R5, 5 Compute Cores, 2c+3G, 3.10 GHz

 

I have a touch screen.  I can't take it! And to use MS TEams or Zoom and wait for it, is so frustrating.

 

What can I do to make this laptop run faster?  This is my personal Laptop, I ordered the same specs. as my work laptop; my work laptop is 5x faster (it seems.).

 

Thank you all, hoping you can help!🤞

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WAWood
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Message 2 of 2
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HP Recommended

@Kelli500 

A Surface Laptop is a Microsoft product, not HP.  We do not provide support here for Microsoft products.  You would have to contact Microsoft Support for that.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

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