Very low CPU benchmark score

[NouamaneI]

Hello guys,

I bought this laptop from a store in the US and I found out that the performance on games in very low, my old laptop with an older CPU and GPU was performing better.

I contacted Nvidia and they tested the GPU and it was working perfect.

I contacted intel as well and they tested the CPU and it was perfect.

But when I benchmarked the CPU the score was low especially in the multi-core score.

Intel support agent told me that maybe HP disabled Intel Turbo Boost Technology.

I hope you can help me to fix this problem and make my laptop work good again.

My laptop specifications : 

I7-7850H

Intel UHD 630

Nvidia GTX 1060 Max-Q 3GB

16GB ram (2x8GB)

[NouamaneI]

Update!

I tested the benchmark on battery mode and when AC plugged and the score while working with the battery was much more better than the score when AC plugged.