Victus by HP 15.6 inch Gaming Laptop 15-fb0000 keeps turning off randomly after opening the internet

[Dinozor]

My HP Victus 15.6 inch Gaming Laptop 15-fb0000 is running slow or lagging when I open the Wi-Fi or internet, and then it randomly shuts down. I've tried troubleshooting steps like removing the charger and holding the power button for 15-20 seconds, then plugging the charger back in, but nothing has changed. I've also tried optimizing it, but it's still slow and shuts down on its own after I open the internet. How can I fix this or get it fixed for free? Even the battery isn't functioning properly sometimes. I just bought it 6-7 months ago and the warranty is still active.

[Irfan_06]

Hi @Dinozor,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your Laptop that randomly shuts down while using internet.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the below steps to fix the issue.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

- If the issue still persists,  Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to perform system restore on your laptop and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[Dinozor]

Thank you for replying, but I've already done all these steps, and nothing is happening. It still shuts down randomly, especially when the WiFi or internet is on. Also, when I am trying to conduct an extensive test, it also shuts down on its own while in testing. I tried it so many times, and the testing never finishes because my laptop keeps shutting down on its own. I can't tell if there's a problem with the hardware... I still need to plug it in to the charger for it not to turn off. How can I fix this? It's still under warranty.

[Dinozor]

So I tried to conduct another extensive test while the laptop was plugged in and took a photo of the result. However, the laptop is still facing the same issues, and I think I received a warning about its battery during the testing. I am still hoping for some ways to fix this because I still have some things to do.

[Irfan_06]

Hi @Dinozor,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support