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HP Recommended
HP 360 Envy
Microsoft Windows 10 (64-bit)

Hello,

 

I have a problem of opening Examsoft app on my laptop as it detected my laptop as a Virtual Machine.  Examsoft IT has disabled virtual machine option on my laptop and the problem is still there.

 

BLT_1_0-1597690251350.png

Examsoft IT told me it because my product number/series number/ SKU/ model is not showing up on the system information/ HP Support Assistance therefore examsoft thinks it's a virtual machine.  Is there a way to fix this problem? I have tried to register my laptop but it's still not showing up in my system information. 

BLT_1_1-1597690462417.png

 

1 REPLY 1
HP Recommended

@BLT_1 

Sorry, but since this is just a self-help Support Community staffed mostly by volunteers, we have no capability for debugging problems with third-party (i.e., non-HP) applications.

For help with this issue, you have to contact the vendor of the application or their support forum.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.