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‎09-19-2020 12:55 PM

HP Recommended
Product: Chromebook14

Help!  I have a chrome book that I purchased in feb 2019 and never used until a week ago. My warranty and virus protection meanwhile expired. Today I have a sliptware virus/spyware alert. How do I fix this???

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2 REPLIES 2

‎09-22-2020 10:51 AM - edited ‎09-22-2020 12:37 PM

HP Recommended

@BethR62

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, 

A system recovery completely erases any local files or settings and returns the computer to its original factory-shipped state.

  • If a hard reset does not resolve your issue OR your Chromebook shows the error message Chrome OS is missing or damaged, you might need to perform a system recovery. For detailed instructions go to Chromebook Help Center and search for Recover your Chromebook.

    Chrome OS is missing or damaged

  • If a system recovery still does not resolve the issue, contact HP support. To check the warranty of your laptop, go to HP Customer Support - Product Warranty Check.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎09-22-2020 12:28 PM

HP Recommended

@Echo_Lake 

 

The OP is using a ChromeBook....

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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