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Virus alert!

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Chromebook14

Help!  I have a chrome book that I purchased in feb 2019 and never used until a week ago. My warranty and virus protection meanwhile expired. Today I have a sliptware virus/spyware alert. How do I fix this???

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@BethR62

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, 

A system recovery completely erases any local files or settings and returns the computer to its original factory-shipped state.

  • If a hard reset does not resolve your issue OR your Chromebook shows the error message Chrome OS is missing or damaged, you might need to perform a system recovery. For detailed instructions go to Chromebook Help Center and search for Recover your Chromebook.

    Chrome OS is missing or damaged

  • If a system recovery still does not resolve the issue, contact HP support. To check the warranty of your laptop, go to HP Customer Support - Product Warranty Check.

Hope this helps! Keep me posted for further assistance.
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Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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@Echo_Lake 

 

The OP is using a ChromeBook....

 

WyreNut

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