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‎12-01-2020 10:54 AM

HP Recommended
Product: omen 15
Operating System: Microsoft Windows 10 (64-bit)

hi guys i hope i can find the solution here, my backlight keyboard of the keys WASD dont work, the others keys works fine, i have tried to backup the bios, updating drivers but nothing dont work

i know only that the pc make a bios update in months ago 

1 person had the same question
3 REPLIES 3

‎12-14-2020 04:11 PM

HP Recommended

@Francesko_G

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎12-15-2020 07:15 AM

HP Recommended

thank you for coming for help,  i just have sent my pc in hp assistance

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‎12-20-2020 11:19 AM

HP Recommended

@Francesko_G

 

Thank you for the update.

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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