WI-FI gets disconnected after some time

[Prakhar_Raj]

Earlier I have the acceralationSt.exe error whenever I start my laptop. But now my WiFi gets disconnected after few minutesof my startup of my laptop and even touchpad and keyboard is not working at that time, the whole window get stuck and I have to shutdown it forcefully. Again if I restart the same problem arises. You are requested to look into the matter and reply as soon as possible so that I can resolve my issue immediately. Thanks you..!

[Rainbow23 · Accepted solution]

Hi @Prakhar_Raj,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP Pavillion Notebook wherein you get an accelerator.exe error and the wi-fi gets disconnected.

This issue could occur if the latest version of the 3D Drive Guard is not installed.

Let's go through a few steps that may help to fix this issue.

Step 1. Uninstall the 3D Drive Guard: 

Right-click the Start button and click Control Panel. Go to Programs and Features (if your Control Panel is in Category view, go to Uninstall a Program). Find the program you want to uninstall(3D Drive Guard), click it to select it, and then click Uninstall. You'll see a pop-up window asking if you're sure you want to uninstall this program, click Yes. Restart the computer.

Step 2. Download and install the 3D Drive Guard from the link: http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67280.exe

Let me know if this works.
 

You have a good day ahead.

[Prakhar_Raj]

Hi there, I have done exactly you told but after reinstall 3D drive Gaurd gain, I am getting AccelerationSt.exe error. It means the problem is not solved yet so pls tell me another way to solve the issue.

[Rainbow23]

Hi @Prakhar_Raj,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

Here are the list of softpaqs that help, depending on your product, 
I suggest you try downloading them one after the other to check which works: 
 
ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71708.exe 

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe 
  

Here's the latest version of the 3D drive guard software: 

Click here to download and install (sp77869) 

Let me know if this works.

You have a good day ahead.

[Prakhar_Raj]

I installed both the softwares which you gave to me . Now I am not getting acceleratorSt.exe but my laptop's wifi still gets disconnected and whole laptop gets stuck. My toughpad, keyboard nothing works. And showing small cross at the bottom of windows. 

[Rainbow23]

Hi @Prakhar_Raj,

Thank you for your reply, I'll be more than glad to help you.

I understand that the wi-fi still gets disconnected and the keyboard does not work.

For the wi-fi issue, I suggest that you follow the steps in the link: Troubleshooting Wireless Network and the Internet (Windows 10)

For the keyboard issue, I suggest that you follow the steps in the link: Notebook Keyboard Troubleshooting (Windows 10, 😎

Also, let us know the model number of the laptop.

Let me know if this works.

You have a good day ahead.