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emoonde
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WINDOWS 10 INSTALLATION

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HP SPECTRE X360
Microsoft Windows 10 (64-bit)

Hello,

 

Am trying to install Windows 10 via USB and after several attempts am getting the message below:

 

'the operating system couldn't be loaded because the system registry file is missing or contains errors

error code file: \windows\system32\config\system 0xc00000d'

 

Thanks in advance.

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WAWood
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@emoonde 

Windows installation consists of at least 4 discrete steps -- and you failed to tell us which one is producing this message.

 

Since the message is about loading, I have to presume at least the first couple of steps have finished and now Windows is trying to load to finish the install -- and that is failing.

 

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

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emoonde
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Thank you for responding.

In fact, it had Windows 10 Home version and I was attempting to install Windows Enterprise. This is happening at the initial stage.

Will try your guidelines.

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emoonde
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Hello,

 

All the Hard drive tests have checked out OK.

I will appreciate your further support.

 

Thanks in advance.

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WAWood
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@emoonde 

We can't help you with installing the Enterprise version of Windows. 

 

That is only available LEGALLY through two channels:  educational institutions and work places -- and both of those have IT organizations -- which you then have to go to for support.

***If my post helped, click the thumbs-up symbol to say thanks***

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emoonde
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Thanks again.

So much for telling the truth. Yes, am an ICT Support Officer in an organisation. My supervisors and colleagues are out on other assignments. I do installations many times but this is the first am encountering such an issue and it's my first to work on such a device. The software in use is all legally acquired by the Institution, with activation keys. I did not know there was a criteria for seeking help on this platform.

However, if you are not able to offer help I will understand.

Thanks again.

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