• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-27-2018 12:44 PM

HP Recommended
Product: HP CORE I 7
Operating System: Microsoft Windows 10 (64-bit)

Screenshot (2).pngSIR HERE IT SHOWS THAT 

GO BACK TO WINDOWS 7

IS IT ORIGINAL WINDOW 10 WHICH IS INSTALLED ALREADY..

I HAVE BOUGHT IT FROM UAE...

KINDLY help me

3 REPLIES 3

‎10-27-2018 01:04 PM

HP Recommended

@ak_19

The information shown here is incorrect, for two reasons.

First, if the PC came with an older Windows verion on it (i.e., Win7), the Win10 Upgrade is known to corrupt the Recovery information, making rolling back to Win7 impossible after that.

Second, if the PC came with Win10 preinstalled, the only Recovery information is for Win10, thus there is no way to rollback to Win7.

MS should fix this wording -- but to date, they have not done this.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎10-27-2018 01:22 PM

HP Recommended

SIR ACTUALLY MY LAPTOP WAS BOUGHT BY MY UNCLE( MY MOTHER'S BROTHER) 

AND HE SENT IT DIRECTLY TO ME WITHOUT OPENING..

THIS IS SHOWN WHEN I OPENED IT...

 

YOUR POST HELPED ME BUT I CANT UNDERSTAND EXACT MEANING

Was this reply helpful? Yes No

‎10-27-2018 01:26 PM

HP Recommended

Can't see the JPG yet.

 

.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->