WIndows 11 recently downloaded on my HP Pavilion and now running very very slow. HELP!!

[RETJR1]

Windows 11 recently downloaded on my PC and now running very very slow.  Need some advice on how to fix.

[ub6424]

Hello @RETJR1 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please report your results

[RETJR1]

OS Name: Microsoft Windows 11 Home

Version: 10.0.22000 Build 22000

System Model: HP Pavilion Laptop 15 - csOxxx

System SKU: 3TS79UA#ABA

Bios Version/Date: Insyde F.23, 12/25/2020

[ub6424]

Hello @RETJR1 

I strongly advise you to go back to Windows 10 as your notebook model

[ HP Pavilion - 15-cs0053cl ] is not fully tested and certified by HP for Windows 11.

(1) Backup <all> personal data (documents/pictures/videos etc...) to external USB hard drive

(2) Downgrade from Windows 11 to Windows 10

https://www.techadvisor.com/article/744263/how-to-downgrade-from-windows-11-to-windows-10.html

(3) if downgrade fails ...

--->>> Please reinstall your operating system !

You need another (stable) computer to prepare bootable <USB flash drive>

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All software and drivers are included )

(4) Please report your results

[RETJR1]

Thank you for your help!!

[ub6424]

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@RETJR1 wrote:

Thank you for your help!!

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You're welcome !

Please report back with your results so we can close the case.

Good luck