Waking from sleep mode - Bug

[geffen]

Hello,

My laptop started to stuck for like 20 - 30 secondes when it wakes up from sleep mode.

can you think of what is the problem ?

Thanks

[Jeet_singh]

@geffen,

Welcome to HP Support Forums!

I see from your post that you're having issues with the sleep mode,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you install any recent Windows or Bios updates that could have caused this issue?

When was the last time it worked without these issues?

Did you perform a system restore to an earlier working date?

While you respond to that, Please follow the below steps to resolve your concern: 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful weekend 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[geffen]

can delete this reply

[geffen]

it happens now regulary (as i work or coming up from retart).

i can see in the event viewer that i get a lot of DCOM errors.

 for example:

1. "

   Unable to start a DCOM Server: AD2F1837.HPFileViewer_4.4.32.190_x64__v10z8vjag6ke6!App.AppXvn8aca4b4h02834nb34mvr3bw63p95kb.mca as Unavailable/Unavailable. The error:
   "5"
   Happened while starting this command:
   "C:\WINDOWS\system32\backgroundTaskHost.exe" -ServerName:App.AppXme8jgcj6dvexvw9y7b5eaqqjt3njg6kr.mca

   "

2. "The server {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54} did not register with DCOM within the required timeout."
3. "The server microsoft.windowscommunicationsapps_16005.11029.20108.0_x64__8wekyb3d8bbwe!microsoft.windowslive.calendar.AppXwkn9j84yh1kvnt49k5r8h6y1ecsv09hs.mca did not register with DCOM within the required timeout."
4. " The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
   Windows.SecurityCenter.WscBrokerManager
   and APPID
   Unavailable
   to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."

I've tried to use the solution suggested in this link:

https://social.technet.microsoft.com/Forums/en-US/dbe76901-2a73-4b68-8d48-717a0f8a027b/multiple-dcom...

but it didn't help.

i found this guide:

1. Click Start -> Run -> Type -> dcomcnfg, expand Component Services -> Computers -> My Computer -> DCOM Config.
2. Click View -> Detail -> Now you will get Application Name and Application ID in right side.
3. Scroll down and find the application ID {AD65A69D-3831-40D7-9629-9B0B50A93843} -> Right Click -> Properties and select the Security tab.
3. Click Customize under "Launch & Activation Permission" -> click Edit -> Add in the account NT AUTHORITY\SYSTEM and set local launch and local activation.
4. Restart the application Service linked to this Application ID or restart the server and monitor

The above one work for me. Thank you.

and it also didn't helped.

any further suggestions of what can I do with this DCOM errors that stuck my computer for 20-30 seconds ?

[Jeet_singh · Accepted solution]

@geffen,

It's great to have you back and your patience is greatly appreciated.

I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue persists, I would suggest here is to uninstall the display drivers on your PC from device manager.

Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.

Check the box that states delete the software for this device.

Now restart the computer and then update the Bios, Chipset and graphics card drivers on your PC either from our HP support website, using this link or download it using HP Support Assistant

Download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[geffen]

everytime i use the windows update troubleshooter i get the following messages:

and then I apply the fix.

i ran it couple of times and i still need to apply the fix each time.

why is this happening ?

[Jeet_singh]

@geffen,

Thank you for replying,

As I understand you have followed the steps suggested and unfortunately nothing has helped to resolve this issue. Don't worry as I have a few other steps which should help you resolve this issue.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

If the issue still persists, then I would suggest the next option would be to create a new user account and check if that works.

Follow the instructions to create a new user account: HP PCs - Managing User Accounts and Logins (Windows 10)

Let me know how it goes for further assistance.

Waiting for your response!

Regards,

[geffen]

i ran sfc ./scannow and it didnt found any problem.

should i use the DISM anyway ?

[Jeet_singh]

@geffen,

I would suggest you go ahead and run DISM repair tool and check if that helps. 

Please follow the steps suggested in the previous post as this will help us isolate the issue. 

Waiting for your response!

Regards,

[geffen]

well the problem seems to be solved after I used all the steps you told me.

but, still when i'm using Windows Updates troubleshooter it fixes problem, how is it possible ?

Thanks