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‎05-29-2019 10:52 PM

HP Recommended
Product: HP Laptop 14-ck0xxx
Operating System: Microsoft Windows 10 (64-bit)

HI,

 

I would like to know if I will do a reformat with my HP notebook, will the warranty be removed?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-30-2019 01:29 AM

HP Recommended

No it usually doesn't effect hardware warranty, only software warranty. Of course if you plan to reformat with retail version of OS they may require you to reinstall original verison to rule out any hardware problems caused by non OEM OS/drivers. You may want to make your HP Recovery Media before formatting the drive to have a backup plan -or use HP Recovery to do the format/reinstall. The document here explains how to do both:

https://support.hp.com/us-en/document/c04758961

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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1 REPLY 1

‎05-30-2019 01:29 AM

HP Recommended

No it usually doesn't effect hardware warranty, only software warranty. Of course if you plan to reformat with retail version of OS they may require you to reinstall original verison to rule out any hardware problems caused by non OEM OS/drivers. You may want to make your HP Recovery Media before formatting the drive to have a backup plan -or use HP Recovery to do the format/reinstall. The document here explains how to do both:

https://support.hp.com/us-en/document/c04758961

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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