Warranty details

[boopesh]

Hello Team,

I have been trying to find information about my products warranty and adding of ADP to my laptop if it doesnt have one since the day I got. Is there anybody who can help me. 

1) What kind of warranty is available on my laptop ?

2) How to add ADP if needed ?

I couldnt find the right forum group to post this message as well. 

Regards,

Boopesh

[MBlakeS87]

In order to find out information about your product's warranty, you can install the HP Support Assistant application, create an account using your email address or sign into your existing account, and add your product's serial number to the application.  This will give you information about the remaining warranty in place for your product.  I'm not certain about ADP, what it is and how to add it, other than if it is an application it needs to be purchased or installed from a website or installation media.  

[iomare]

Hi,

Here you can check your warranty

https://support.hp.com/nl-nl/checkwarranty

Here you can add a care pack such as ADP

https://www.best2serve.com/nl-nl/hp-care-pack/hp-laptop

The normal warranty will cover hardware defects, but not accidental damage.

Hope it helps,

David

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[boopesh]

Hi David,

Thanks for the quick response. I earlier tried the best2serve link and got this message. 

Uw product HP Pav x360 Convert 14-cd0003ne - Uw productcode 4MK04EA

Voor dit product is garantie uitbreiding helaas niet meer mogelijk.

I got this laptop in dubai. Could that be the reason ? If yes , I actually thought HP has a worldwide warranty policy. Am i wrong ?

Regards,

Boopesh

[boopesh]

Thanks MBlakeS87.

ADP is accidental damage protection. I have checked HP support assistant. But no details about ADP found there. 🙂 

Regards,

Boopesh

[iomare]

What does the warranty say? Is the PC still under warranty?

Let me know,

David

[boopesh]

Yes it does say Warranty remaining. and shows the number of months in green. 

[iomare]

You could try to contact HP support directly in the Netherlands. I usually like chat best if available (maybe during the day)

You can find direct contact options by identifying your PC in link below

https://support.hp.com/nl-nl/contact/laptops

David