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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Warranty expiration date is wrong on a new notebook PC

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09-24-2020 11:19 AM
Seems impossible to contact a real HP person for this issue, so here goes.
I just bought a brand new HP ProBook 450 G7 running Windows 10, however the warranty start and end dates are not correct on whatever system HP keeps track of this information.
How do I get it corrected ?
How can I get in contact with a real person ?
09-24-2020 12:51 PM
The warranty start date is set when the PC is BUILT, not when it is SOLD.
You might be able to correct that by going here: Check your warranty status - HP Support Center
If that does not work, you have to contact HP Customer Support:
USA/Canada HP contact info: https://support.hp.com/us-en/contact-hp
I am a volunteer and I do not work for, nor represent, HP