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airmojo
Level 2
7 5 1 4
Message 1 of 2
75
Flag Post

Warranty expiration date is wrong on a new notebook PC

‎09-24-2020 11:19 AM

HP Recommended
Product: Proboook 450 G7
Operating System: Microsoft Windows 10 (64-bit)

Seems impossible to contact a real HP person for this issue, so here goes.

I just bought a brand new HP ProBook 450 G7 running Windows 10, however the warranty start and end dates are not correct on whatever system HP keeps track of this information.

 

How do I get it corrected ?

How can I get in contact with a real person ?

Reply
1 REPLY 1
Highlighted
WAWood
Level 16
Level 16
26,102 26,034 2,386 5,661
Message 2 of 2
Flag Post

‎09-24-2020 12:51 PM

HP Recommended

@airmojo 

The warranty start date is set when the PC is BUILT, not when it is SOLD. 

 

You might be able to correct that by going here: Check your warranty status - HP Support Center

 

If that does not work, you have to contact HP Customer Support:

 

USA/Canada HP contact info: https://support.hp.com/us-en/contact-hp

 

 

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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