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‎10-06-2017 10:58 PM

HP Recommended
I purchased HP Notebook in Malaysia,back in South Africa now and 3 months later my hard drive crashed. I am still unfer warrenty.Town I am in does not have a repair center,closest one is 500km away. There are HP partners in my little town but they having problems with booking laptop in because of international code . What advice can any one offer as to moving forward to resolve problem please.
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-06-2017 11:03 PM

HP Recommended

@ShaunS

 

Most likely you have to send your machine back to Malaysia for repair. Please read the following statement, check your local HP Office and act quick

 

"HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B)."

 

Source:    https://support.hp.com/us-en/document/bpr01266

 

Regards.

 

 

BH
***
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2 REPLIES 2

‎10-06-2017 11:03 PM

HP Recommended

@ShaunS

 

Most likely you have to send your machine back to Malaysia for repair. Please read the following statement, check your local HP Office and act quick

 

"HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B)."

 

Source:    https://support.hp.com/us-en/document/bpr01266

 

Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
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‎10-06-2017 11:13 PM

HP Recommended
Thank you for your speedy response, you have been a big help
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