Warranty

[T43]

I bought a HP notebook at walmart, and the last week i went there to use the warranty i bought at that time, wich is a 3-year-long plan, but they told me i had to ask the HP support department in order to use the warranty, but i dont know how because now it says on my profile that the warranty has already expired.

As an aclaration, i bought this laptop in november, 2020 with the 3 year warranty plan at walmart, but it seems to me that the warranty is only valid at walmart (that would explain why it shows up as expired on the HP page), so i dont really know what to do because they want me to contact with HP, and wont offer me a solution. 

[Echo_Lake]

@T43

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

From the HP Product Warranty Check results for your product, click Dispute this to display the Warranty validation form.

NOTE: If the dispute link does not display, the product might be a commercial product, which cannot be disputed online.

Type your contact information, and then select a Dispute reason.

If prompted to upload the proof of purchase, click Choose File, and then double-click the proof of purchase file to upload it.

NOTE: Make sure the file does not exceed 2 MB and is an acceptable digital file format: .bmp, .doc, .docx, .gif, .jpg, .png, .pdf, or .zip.

Click Dispute warranty.

HP reviews the warranty status for your product and contacts you after the review.

If you still need additional technical assistance that can be better provided through one-on-one interaction, then you can contact our HP Support team. I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
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