Was my new laptop previously sold

[Jenxx]

Hi. Bought an HP ENVY x360 in December. When I first booted up after the first setup screen, it crashed so that didn't fill me with confidence. Then when I went through the setup I noticed it was a lot shorter setting up than all the previous numerous machines I've had.

But once done it seemed to be ok. But I just had this niggling feeling it had been set up before.

A few weird things are odd but I thought maybe I was being too picky.

Today I went into the HP Support Assistant to check for updates and noticed that my Warranty under the Serial Number runs out in August. That is 4 months shorter than a year. 

Does that not suggest it has been sold before?

[Rainbow23]

Hi @Jenxx,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing warranty issues with your HP product wherein the warranty expiration date is not correct.

Please follow the steps from this document to submit a dispute to validate your warranty. 

I hope this helps.
Take care and have a good day.

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