Watchdog violation and volume stuck at 100

[Anna0747]

My laptop will power on and work for a few minutes, but then it will freeze and I will get the watch dog violation blue screen, and it will reboot. It doesn't matter what I do, this happens. It's been hard to try and fix it because I only have a few minutes with the laptop before it freezes, shuts off, and reboots. I've also noticed my volume is stuck on 100. I can't mute it or turn it down. The volume is being shown in the top right corner of my screen as if I'm holding the button down. Not sure if the two things are related. 

I tried to do a recovery on my laptop, resetting it but keeping all of my files. I also tried to delete any program that may have been causing this issue. I haven't downloaded anything recently. Not sure what's going on. Out of ideas!

Please help!

Thanks,

Anna

[IT_WinSec]

Thank you for posting in HP support community, @Anna0747 

I am sorry about the issue you experience. I will be glad to help you solve your computer related issues.

I will post details below. Be patient - and please, take your time and perform the tests/steps

• Your problem is known as Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.

• REASONS -> A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).

In order to troubleshoot, I would need some specific information.

First - configuration

When you start your computer to Windows, go to Start ->  Control Panel -> System should be opened.

 Then follow the instructions here to Disable Automatic Reboot after Blue Screen Errors

Uncheck "Automatically restart" option and click OK.

When BSOD screen appears your computer shall not reboot but the blue screen will remain on top.

Please, write here absolutely everything you will see on the screen. (of take a picture and upload it here or somewhere else). There can be some code which may help me help you. After that you will have to hard restart your computer.

Second - collect dump files

After reboot/restart , open the Computer (Windows Explorer) and go to C:\Windows\

Open Minidump folder

There should be some dump files inside the folder.

Mark them all, right click them all (when marked) -> choose Send to -> Compressed (zipped) folder

Windows will now create a zip archive

I will need this zip archive containing the dump files. They may help me providing technical information about why the issue happens. Once you have the files, upload them somewhere (e.g. OneDrive, Google Drive, Dropbox, etc...) and provide me with link to download

Third - test your hardware for issues

• Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

Perform quick and fast tests. If not available, perform run-in test. If not available, perform memory and HDD tests.

Let me know the results.

Four - check your PC for viruses/malware

You can use the free ESET Online scanner

>> https://www.eset.com/us/online-scanner/

Scan for any sort of threats and potentially unwanted or unsafe programs. Remove whatever it may find. Let me know about the results and provide details

Last but not least - Update all your drivers using HP Support Assistant

Instructions

>> http://support.hp.com/us-en/document/c03467905

Here is the HP official article which includes details >> http://support.hp.com/us-en/document/c04593971

Looking forward to your reply. Let me know the results of the test. Post back if you face difficulties.