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‎09-16-2024 04:40 AM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-cp0000 (2Q7W6AV)
Operating System: Microsoft Windows 11

I’ve spilt water on my laptop. The laptop shut down, and when I turn it on, I only see a black screen with the HP logo. I ran the tests, but I think the laptop is too damaged by the water for anything to help. Is there something I can do? What would it cost, if it’s possible, to fix it?

Category:
1 REPLY 1

‎09-18-2024 10:20 AM

HP Recommended

Hi @JoyceLouise,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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