We couldn't find any drives HP 17-cn0365ng windows 10 installation

[Kh2049]

Hi
I have hp laptop 17-cn0365ng
The problem that when trying installing windows 10, an error message appears to me " we couldn't find any drives", and can't install it, and tried get the rapid storage technology driver SP135890 and use it from USB to load drivers but with no gain, I'm really tired, can anyone help please?

[Paul_Tikkanen]

See if this works:

 I have zipped up and attached the Intel storage controller drivers, below.

The attached file is good for both W10 & W11.

Copy all of the files in both folders in the attached file to a USB flash drive.

Have the flash drive and your Windows installation media plugged into USB ports.

Boot from the W11 installation flash drive.

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

If you check the box, it will only include the compatible driver.

Click Next, and W10 should install.

[Kh2049]

Thanks for your reply 

I have tried this, but didn't work

[Paul_Tikkanen]

You're very welcome.

Sorry that driver didn't work.

It was from the Intel website and was the latest one for the Intel 11th > 13th generation core processors.

I used the free 7-Zip file utility to extract the exe file into its driver folder.

Intel® Rapid Storage Technology Driver Installation Software with Intel® Optane™ Memory (11th up to ...

Since the driver should have worked, unfortunately I don't have any other suggestions for you to try other than to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your notebook.

The factory image should contain the storage controller drivers for Windows to find the drive.

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this:

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

You can download the software from the Microsoft Store.

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

Since you have to use the utility on another PC, you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery drive.

Your notebook's product number is 4D4R3EA#ABD

[Kh2049]

Thank you for your help

I have tried installing the HP cloud recovery tool from the Microsoft Store, but when click on install no thing happen and " Error: 0xC00412" appears

Do you know what should I do please?

[Paul_Tikkanen]

You're very welcome.

Unfortunately, I don't know how to get past that error.

Try the version of the HP cloud recovery tool that I zipped up and attached below.

Hopefully, that will work for you.

[Kh2049]

Thank you for your cooperation 

I have tried installing it, and when installing an error message appears "  the authentication is invalid or expired. Please update hp cloud recovery tool to latest version", do you know how can I update the HP cloud recovery tool to the latest version please ?

[Paul_Tikkanen]

You're very welcome. 

Unfortunately, I don't know how to update the program.