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‎08-05-2017 08:51 AM

HP Recommended
Product: envy
Operating System: Microsoft Windows 8.1 (32-bit)

I had to do a system recovery and lost my Norton Security.  When I go to the Norton website and go to download I get blocked from entering the site by HP.  I think it must be in my security settings but not sure how to allow it.  Help is appreciated!

1 person had the same question
1 REPLY 1

‎08-05-2017 09:32 AM

HP Recommended

Hello @unclemike2

 

Thank you for posting in the HP Support forum.

 

HP does not block access to any website.

 

I suggest you do this:

 

1. Download and run the Norton removal tool > https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

Use it with Advanced option to choose to only remove the product

 

2. Restart the computer

 

3. Download your Norton product from here >> https://support.norton.com/sp/en/us/norton-download-install/current/info

Try with different browsers (IE, EDGE, Firefox, Chrome, Opera, whatever you have)

 

If you still face difficulties, contact Norton (Symantec) Support >> https://support.norton.com/sp/en/us/norton-download-install/current/contact

HP and HP programs does not block access to any website.

 

Hope this helps

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