What does HP Support Assistant check?

[olhof]

Hi’

After a Windows reset I downloaded HP Support Assistant on my HP ENVY 15-k061no Notebook PC (ENERGY STAR) Serial number [edited]

The Support Assistant did an analysis of the system and created two “updates”, one to download HP Wireless Button Driver and another to update Intels chipset to allow Windows to correctly recognize my pc.

It is true that the reset uninstalled the Wireless Button Driver and I have never downloaded the update to Intels chipset however, the reset uninstalled many other apps including a number of Intel apps.

I would like to know what the Support Assistant check forn and what does it not check?

[DavidSMP]

@olhof,

Good Day. A warm welcome to the HP community. I reviewed the case regarding assistance with HP support assistant as to what it does and is used for.. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Did you check the HP support assistant FAQs?

For now, let me keep you posted about a few things here:

• The HP support assistant app is the best way to keep your computer running smoothly as it optimizes its performance by finding the latest updates and drivers that HP push out for all of its products.
• HP support assistant not only updates the drivers and other related software that came preinstalled on the computer, it also updates your Windows operating system also.
• It is recommended to run HP support assistant once a fortnight to keep your computer up to date and healthy.
• It also runs some basic diagnostics on the battery and provides complete information about the product’s hardware.
• It also supports and updates any HP product that is connected to your computer and updates the printer drivers and software also if you have an HP printer.
• For further assistance please check the HP support assistant FAQs: http://hp.care/2sH2Txb (HP Support Assistant FAQs)
• Although the first link is for Windows 7, the information about HP support assistant is still valid for your current operating system.
• You might want to check this link: http://hp.care/2sYASgs (HP PCs - Using HP Support Assistant (Windows 10, 8, 7) It gives you everything that you need to know about HP support assistant and how to use it.

Good luck and keep me posted.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[olhof]

Hi' DavidSMP

Thank you for your reply via the support forum. I have read the material you refer to but I don’t find an answer to my fundamental question.

What does the HP Support Assistant check when analysing the system?

As mentioned a Windows reset removed many apps, but the support assistant only created updates for 2 missing apps, but not for the following:

HP CoolSense

HP 3D DriveGuard

Intel(R) Management Engine Components

Intel(R) Processor Graphics

Intel(R) Rapid Storage Technology

Intel(R) Wireless Bluetooth(R) 4.0

Intel® PROSet/Wireless Software

And others…...

Are these apps important? If yes, why doesn’t  the support assistant create updates to download these apps? If not, why were they installed by the authorized HP dealer in the first place?

[DavidSMP · Accepted solution]

@olhof,

I read this post. Thanks for replying. It is splendid to hear from you again. Your patience and time are greatly appreciated. You've displayed magnificent commitment, immense patience coupled with sound technical skills to try and resolve the issue. Kudos to you for a job well done. 🙂

Each of these apps is important.

• Cool sense is a technology that uses the computer's hardware along with its own software to keep the computer's temperature (processor's) within reasonable limits.
• HP 3D DriveGuard keeps the accelerometer healthy and makes it work correctly.
• The Intel(R) Wireless Bluetooth(R) 4.0 are drivers for your wireless and Bluetooth combo card and so on each of these drivers or app is important for the complete functionality and optimal health of your computer.
• So support assistant does not create the updates. It only searches for updates and installs it on the computer.
• So if the updates for these apps and drivers are not found by support assistant to install then you already have the latest version installed which is found on the Hp support site.
• Each of these apps is important for the total health of the computer.
• So HP support assistant is only a tool or app to download the updates that are already there on the HP support site for your computer. But if you don't find any, then the latest drivers and apps are already installed on the computer.
• Hope this helps.

Now you've been a valued HP customer and it has been an absolute privilege to share this platform with you and a terrific experience to work with you. Trust me I've done all I've done to assist you by keeping your best interest in mind given the circumstances. I honestly hope things work great for you.

If this helps to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care, stay healthy, keep smiling big and have a blessed week ahead.  Good Luck:)

Cheers!

[olhof]

Hi' DavidSMP

Thank you for your reply.

But I think that your answer may not be correct. Maybe HP Support Assistant is supposed to work the way described, but apparently it  doesn't or the HP support site is not correctly updated.

You state the following:

"So HP support assistant is only a tool or app to download the updates that are already there on the HP support site for your computer. But if you don't find any, then the latest drivers and apps are already installed on the computer."

The Windows reset removed HP Cool Sense and HP 3D DriveGuard. These apps are not installed on the pc now(according to the list displayed under programs and features and they are also unknown to search). So the support assistant has not discovered that these apps are missing and has not created downloads to get them as the support assistant did with the HP Wireless Button Driver that was also removed by the reset. 

Maybe these apps are not on the HP support site for my computer, I don't know, but if this is the case then the support site is not correctly updated  since the apps are important and were installed when I bought the computer.