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‎03-07-2023 05:34 PM

HP Recommended
Product: HP Spectre x360 - 13-4010ca (ENERGY STAR)
Operating System: Microsoft Windows 10 (32-bit)

Hi,

 

I was trying to fix my aunts computer. I used the HP diagnostic tool and it came back with a failure on the hard drive.

 

Failure ID:U4P7J2-80RBJ2-MFPWL1-61TD03

 

what does this mean is the hard drive done?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-07-2023 07:51 PM - edited ‎03-07-2023 07:52 PM

HP Recommended

@DocBlank,

 

Welcome to our HP User Forum!

 

This is what the failure code means:

 

NonSequitur777_0-1678243917137.png

 

In other words, your primary (boot) drive has failed or is failing and likely needs to be replaced.

 

Please follow HP's instruction to back up/save your personal files at your earliest convenience -if you can.

 

Kind Regards,

 

NonSequitur777


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1 REPLY 1

‎03-07-2023 07:51 PM - edited ‎03-07-2023 07:52 PM

HP Recommended

@DocBlank,

 

Welcome to our HP User Forum!

 

This is what the failure code means:

 

NonSequitur777_0-1678243917137.png

 

In other words, your primary (boot) drive has failed or is failing and likely needs to be replaced.

 

Please follow HP's instruction to back up/save your personal files at your earliest convenience -if you can.

 

Kind Regards,

 

NonSequitur777


1 person found this reply helpful
Was this reply helpful? Yes No
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